Service Application Engineer

Overview

Ophthalmic Precision Optics (OPO) Team is seeking a highly skilled Service & Application Engineer to support a cutting‑edge R&D and production lab in Redmond. This role blends hands‑on service engineering, advanced 3D printing, and application engineering for next-generation ophthalmic lens manufacturing technologies.

• Develops and deploys disruptive optical technologies from early incubation through product integration.
• Operates a state-of-the-art R&D and production lab in Redmond focused on complex 3D printers and advanced optical systems.

The Service & Application Engineer will:

• Install, maintain, troubleshoot, and optimize large-scale 3D printers used for ophthalmic lens production.
• Support hardware, software, and process upgrades across the lab.
• Collaborate with global engineering and service teams to drive continuous improvements.
• Contribute to R&D by helping prototype, integrate, and validate new optical hardware, materials, and manufacturing methods.

3D Printer Operations & Maintenance

• Monitor daily printer performance and resolve mechanical, electrical, software, or process-related issues.
• Install new printers and implement system upgrades.
• Develop and execute preventive maintenance strategies to maximize uptime.
• Drive 3D printing operations to meet precise optical and lens-design requirements
  .

R&D & Application Engineering Support

• Support experimental builds and Design of Experiments (DoEs) for developing new processes and materials.
• Participate in concept development, prototyping, and integration of new optical hardware.
• Design and deliver prototypes and small-batch components using multiple manufacturing techniques.

Cross‑Functional Collaboration

• Work with local and global engineering, service, and applications teams on system improvements.
• Collaborate with teams enabling novel materials, processes, and optical metrology
  .
• Provide structured feedback and ideas for advancing 3D printing technologies and optical applications.

Travel

• Occasional travel to Meta sites worldwide for installations, upgrades, or technical support.

• Bachelor’s or Master’s in Mechanical, Materials, Industrial Engineering, or similar.
• 5+ years in service engineering, application engineering, or advanced manufacturing.
• Strong hands-on experience with 3D printers
  , electromechanical systems, and manufacturing processes.
• Proficiency with 3D CAD tools (Fusion
  360, Solid Works, etc.).
• Demonstrated ability to perform root-cause analysis and resolve complex technical issues.
• Innovative, adaptable, and fast‑moving problem-solver with excellent communication skills.

• Experience with data analysis and statistics (JMP, Minitab).
• Knowledge of optical and mechanical metrology
  , FMEA, and tolerance analysis.