Manager IT Network and Voice

Puget Sound Energy is looking to grow our community with top talented individuals like you! With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE'sIT Infrastructure team is looking for qualified candidates to fill an open Manager IT Network and Voice position!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

PSE is seeking a dynamic Manager, IT Network and Voice to lead our Network and Voice engineering team. While PSE is an energy company, we operate a robust network infrastructure built on our transport backbone with two state-of-the-art data centers supporting over 3,000 employees across our organization.

The successful candidate must demonstrate:

• Passion for serving and giving back to our community
• Leadership approach that puts the needs of others first
• Commitment to empowering team members to achieve their best
• Leading by example through demonstrated commitment and passion

• Proven experience in network and voice infrastructure management
• Strong leadership skills with experience managing technical teams
• Understanding of utility operations and business requirements
• Experience with SD‑WAN deployment and management
• Ability to plan, execute, and deliver network infrastructure projects on time and budget
• Experience with IT budgeting and cost optimization
• Strong understanding of business continuity, disaster recovery, and security risk assessment
• Knowledge of contact center technologies and integration capabilities
• Vendor relationship management experience
• Passion for modernizing infrastructure and driving innovation

Upholds the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety. Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.

This job is considered "safety sensitive" as defined in RCW 49.44.240 and is subject to pre-employment drug screening that includes screening for the presence of marijuana and marijuana metabolites.

• Lead and manage the Network and Voice engineering team
• Oversee the deployment of SD‑WAN solutions at remote generation plants and other locations as part of our Grid Modernization initiatives
• Drive modernization of network and voice infrastructure to deliver next‑level connectivity to business offices, generation sites, and substations across our vast Washington territory spanning from Blaine in the north to Goldendale in the south

• Manage in-house voice systems supporting our entire employee base
• Collaborate with business partners to elevate our contact center capabilities, enabling more effective customer service for our 1.5 million customers
• Work cross‑functionally to identify opportunities for automation and integration with existing data systems
• Enhance contact center functionality through strategic technology implementations

• Oversee critical vendor relationships to improve monitoring and observability capabilities
• Develop proactive approaches to network and voice system management
• Collaborate with business stakeholders to understand challenges and identify innovative solutions
• Support Grid Modernization initiatives through strategic network planning and implementation
• Participate in technology road mapping and infrastructure planning sessions

• Bachelor's degree in Computer Science or related discipline, or equivalent work experience
• 5 years' experience in network systems. Strong technical knowledge, with hands‑on experience managing network environments; knowledge of relevant technologies and tools applicable to assigned area(s)
• Proven experience in managing operations and maintenance of WLAN/LAN/MAN.WAN in multiplatform environments
• Thorough understanding of distributed network architecture and design, LAN/WAN topologies