Eyecare Technician at Well Eyecare Lenscrafters; Microsoft Campus

Eyecare Technician at Living Well Eyecare by Lenscrafters (Microsoft Campus)

General function:
The Eye Care Advisor creates exceptional value in the lives of our customers by delivering the Lens Crafters Experience. Ensures all patients receive the highest quality Optometric care. Delivers the store’s key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors and seamlessly links the doctor and retail functions together.

• Greets customers within 30 seconds.
• Responds to telephone within 3 rings in a friendly and courteous manner.
• Explains required paperwork, tests, products, and services.
• Reviews prescriptions and patient information carefully, consulting with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment scheduling procedures and computer operation procedures.
• Handles and files patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments, and submits invoices for payment.
• Operates the POS system, inputting customer/patient and prescription information accurately.
• Collects proper payment following company security procedures and retains proper change for various transactions.
• Explains “One Hour” processing and expected delivery times to customers.
• Takes pride in the store appearance and ensures visual displays are in accordance with company guidelines.
• Maintains a safe working environment for all associates and patients.
• Responds quickly to changes in store promotions with appropriate staff communications, graphics, and point‑of‑purchase materials.

• Demonstrates good product knowledge and accurately describes features and benefits of lenses and frames.
• Assists customers in selecting frames and lenses best suited for their vision, lifestyle, and budget.

• Performs all pre‑examination testing with accuracy and attention to detail; explains measurements and answers patient questions.
• Provides coaching and guidance on contact lens care and handling, utilizing clinical and product knowledge.
• Maintains and disinfects contact lens inventory; provides clinical support to the optometrist as needed.

• High school graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communication and listening skills.
• Problem‑solving ability.
• Familiarity with cash register, computers, and calculators.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

• Previous experience in customer service, retail, and/or optical.
• Strong interpersonal skills.

Pay Range: 20.67 – 29.22

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.