Valet Attendant

GENERAL SUMMARY

The Valet Attendant is responsible for safely driving and parking member and guest cars on arrival and retrieving them upon departure. Responsibilities include maintaining and delivering a consistent, positive, satisfying experience for members, guests, and Associates.

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.

• Respect The Past
• Accept Responsibility
• Pay it Forward

It’s who we are when we step into our full power.

• Keep It Real. Always. We need open and honest discussions.
• Think Ahead. Be an Owner. Always be proactive, not reactive; be on the front foot.
• Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.
• One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
• Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

• Service Forward
• Ruthlessly Consistent
• Do the Right Thing

• Warmly greeting each member with a smile; accepting vehicles and riving the cars between the valet loop and the valet parking lot
• Keeping track of the times that club visitors will be returning to their vehicles
• Running between the valet loop and back parking lot to retrieve cars in a timely manner
• Carefully driving through a congested parking lot with safety being the primary concern
• Diffusing member conflict situations with tact and professionalism
• Communicate timely and follow up as appropriate
• Clean and maintain parking lot, support other departments in down time
• Active participation in events, programs, meetings and training
• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response
• Schedule varies and may require weekend and holiday hours, days and evenings

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to read/understand, analyze, and interpret general training manuals, professional journals, or technical procedures; ability to effectively present information and respond to questions from children, managers, Associates, members, and the general public.

Ability to identify problems, collect data, establish facts, and draw valid conclusions; ability to interpret a variety of technical instructions and deal with several abstract and concrete variables.

• Valid, current driver’s license required; clean driving record
• Minimum three years of driving experience; safely drive a manual transmission vehicle
• Minimum of one year customer service experience
• Excellent customer service attitude and abilities; professional and friendly manner
• Enthusiastic, responsible and dependable team player
• Self-motivated, takes initiative; willingness to acquire new skills
• Well organized and detail oriented

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Associate is regularly required to stand for extended periods; use hands and fingers, handle or feel; reach with hands and arms; and talk and hear. The Associate is occasionally required to walk; stoop, kneel, crouch, or crawl; and taste or smell. The Associate must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and…