Patient Service Representative

Join a team that shares your calling

At Multi Care, you're more than just a job title - you're part of a team built on trust that cares for each other, our patients and our communities. Belonging here means living our mission and values every day. If your purpose and passions align with ours, you'll find a place to grow, do meaningful work and build a career you love in a community that feels like home.

FTE: 1.0 Shift: Day Schedule: Remote Day shift

The Patient Services Representative (PSR) is an excellent opportunity at Multi Care to support our Imaging Services. In this role, you may assist with patient registration and order entry, prior imaging retrieval and preparation and scheduling assistance. We look for individuals who embody MHS's values and focus on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.

You ensure superior customer experience by identifying and resolving patient needs related to patient intake and care including greeting and checking-in patients, as well as verifying information supplied by patients.

• Greets incoming customers in a professional manner to assess customer needs and ensures needs are met and customer service expectations exceeded.
• Efficiently updates and verifies patient demographics, insurance, and contact information, and assists customers in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care. Scans necessary paperwork and educates patient on financial assistance.
• Thoughtfully directs patients on next steps and informs patient about delays and wait times.
• Promptly schedules appointments
• Proactively requests payments from patients on current and past medical services.
• Receives and processes those payments following appropriate procedures.
• Supports administrative function of the clinic.
• Coordinates with other care teams and employees to provide a seamless experience for patients.
• Completes training and pass-off requirements

• Six months of customer service experience
• Demonstrated basic computer skills
• Strong interpersonal and communication skills
• One year of customer service experience, in a hospital or medical office preferred

Multi Care Auburn Medical Center, serving South King County since 1921, is a 195-bed hospital with 58 behavioral health beds, a Family Birth Center, Level II NICU, Level III Trauma Center, Multi Care Regional Heart & Vascular Center, and advanced surgical services including robotic-assisted procedures. Clinicians at Auburn gain exposure to a diverse patient population and a broad spectrum of specialty care, all within a collaborative, high-performing team.

Auburn is a vibrant suburb of 75,000, ideally located between Seattle, Tacoma and Mount Rainier. With 34 parks, over 23 miles of trails and abundant outdoor recreation from hiking and biking to camping and kayaking, Auburn is perfect for those who love an active lifestyle. The city also offers excellent schools, a growing dining scene and a welcoming community, making it a great place to live, work and play.

Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years.

Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in you.

Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared in your work and life.

Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other.

Resource Groups and outreach programs help ensure every team member feels safe, seen, heard and valued.

Work and live where natural beauty, adventure and strong community connections are part of everyday life.

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $21.68 - $31.20 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education.

If this position…