Guest Services; Seasonal

Guest Service Team Member

As a member of the Guest Service Team at The Golf Club at Redmond Ridge, you will be responsible for ensuring exceptional, first-class service for our guests. You'll set the standards for our guest experience by providing a positive first impression of the golf course as well as contributing to maintaining a functional course through guest assistance, cleaning of golf carts, and other appointed tasks.

Qualified applicants must be available to work through September.

Essential Duties And Responsibilities:

• The Guest Service professional will provide exceptional service in the following positions:
• Equipment Drop Attendant
• Equipment Runner
• Practice Facility Host
• First Tee Host
• Player Assistant
• Initiate contact with guests within 15 feet, with a robust welcome and the willingness to assist the guest.
• Must be proactive in anticipating the guest's needs and engage in the commiserate level of guest interaction. Always yield to the guest.
• Must uphold a clean and orderly appearance and be dressed in uniform at the start of each shift.
• Assist in maintaining a clean environment including picking up trash in visible areas and eliminating clutter.
• Maintain knowledge of daily events, FAQ sheet, hours of operation, pace of play, and group event details.
• Must effectively communicate all pertinent information amongst his/her team members and supervisory staff regarding daily operations.
• Upsell at every opportunity by informing guests of additional items available for purchase and your personal recommendations.
• Other tasks as assigned.

Qualifications, Education And/Or

Experience:

• Ability to work well under pressure and balance multiple priorities and assignments.
• Must be highly service focused with a desire to engage with guests.
• Demonstrated initiative – the ability to think, work, and make decisions to solve guest concerns based on sound judgment.
• Must be comfortable working in a fast-paced environment where continuous improvement is expected.
• Must be able to consistently achieve high work standards, attention to detail, accuracy, and timeliness are a must.
• High school diploma or G.E.D. or two years experience in a similar customer service environment.
• Ability to respond to common inquiries or complaints from guests, team members, or supervisory personnel.
• Ability to legibly write the names of guests and type them out on the keyboard.
• Ability to define problems, collect data, establish facts, and draw valid conclusions as to course of action.

Work Environment:

• Lift, reach, bend, twist, push, pull, squat, grasp, and use arm-hand coordination on a consistent basis
• Have the ability to lift 50 pounds occasionally.
• Be able to work weekends and holidays, mornings, and evenings as business demands.
• Must be able to stand for up to four hours.
• May include outdoor work and exposure to related weather conditions including but not limited to sunshine, wind, rain, and warm & cool temperatures.

Compensation Details:

• Offered rate of pay range: $20.82 per hour
• Eligible for overtime

Benefits And Perks:

Oki Golf offers an impressive collection of benefits! Some benefits include:

All Team Members:

• Golf benefits for free play, guest passes, and visits to all 8 Oki courses.
• 50% discount on shift meals
• 25% discount for you and up to four guests (not including alcoholic beverages)
• Flexible work environment
• 401K with company match
• Paid sick time
• Team Member Referral Program participation and more!

Full-Time Team Members (regularly working 35+ hrs./week):

• Medical/dental/vision/telehealth coverage
• FSA options
• Company-paid life insurance and long-term disability
• Paid vacation
• Holiday pay

Visit  to view more information about Oki Golf's history, company culture, and commitment to diversity.

For Seasonal Team Members:

Seasonal team members are hired for…