Senior Technical Program Manager

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. We use technology as a bridge between strategy and execution, powered by the knowledge, skills, and expertise of our teams. We are bold, smart, agile, and fun.

Blueprint helps organizations unlock value from existing assets by leveraging cutting‑edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies.

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team, or your career in human resources, your ability to make an impact is amplified. You’ll focus on solving unique business problems while gaining hands‑on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds.

At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions.

In this role, you will lead cross‑functional technical programs focused on infrastructure telemetry health, device monitoring, and operational excellence across a global data center footprint. You will partner closely with engineering, operations, and platform teams to ensure critical infrastructure systems are properly monitored, data quality is maintained, and incidents are detected and resolved efficiently. This role is ideal for a seasoned Technical Program Manager with deep experience in datacenter environments, telemetry systems, and data‑driven operational improvement.

• Lead the design, development, and rollout of dashboards and monitoring tools to assess infrastructure and telemetry health across global facilities
• Manage programs that detect, alert, and remediate anomalies in utility and infrastructure data (e.g., power and water usage discrepancies)
• Drive continuous improvement of device onboarding processes to ensure new infrastructure components are fully integrated into monitoring systems
• Oversee incident management workflows, including triage, root cause analysis, corrective actions, and resolution tracking
• Partner with engineering, operations, and external teams to define and refine alerting logic for outages, performance degradation, and data quality issues
• Identify gaps in monitoring coverage and lead initiatives to improve observability, reliability, and data accuracy
• Maintain and evolve the team’s operational framework, including backlog management, sprint planning, and delivery tracking
• Develop and maintain internal documentation such as playbooks, workflows, and engagement models to support cross‑functional execution
• Facilitate stakeholder communications, workshops, and program reviews to drive alignment, transparency, and accountability

• 7+ years of experience in technical program management within complex, cross‑functional environments
• 5+ years of hands‑on experience with infrastructure monitoring and telemetry systems in data center or large‑scale infrastructure environments
• Strong understanding of telemetry pipelines, health metrics, dashboards, and alerting frameworks
• Experience managing incident detection and response workflows, including data analysis, root cause investigation, and corrective actions
• Proven ability to lead multi‑stakeholder programs from planning through execution using agile methodologies
• Proficiency with backlog management and delivery tools such as Jira, Azure Dev Ops, or similar platforms
• Experience with data visualization and reporting tools (e.g., Power BI, Tableau, or equivalent)
• Excellent communication skills with the ability to translate technical data into clear, actionable insights
• Demonstrated ability to manage competing priorities in a fast‑paced, operationally critical environment

• Prior experience working in data center critical environments or large‑scale…