Network Engineer - Shift

Overview

Job Description – Network Engineer (Shift-Based Operations)

Contract Duration: 24 months

Engagement Type: Contract

Shift Model: Rotational shifts supporting 24/7 operations

Location: Redmond, USA

Eligibility: Please only apply if you are a U.S. citizen or a Green Card holder and able to relocate to Redmond or commutable area

We are seeking a Network Engineer (L2 / Operations-focused) to support a large-scale enterprise network environment in a shift-based 24/7 operational model. The role focuses on incident response, troubleshooting, monitoring, and operational support, working as part of a wider team providing continuous coverage. This is a hands-on role suited to engineers with solid networking fundamentals and experience working within established procedures and escalation framework.

• Monitor network systems and respond to incidents and alerts during assigned shifts
• Troubleshoot network-related issues and perform initial root cause analysis
• Escalate complex or service-impacting incidents to senior engineering teams as required
• Support resolution of high-priority incidents in collaboration with cross-functional teams
• Collect logs, packet captures, and diagnostic data to support investigations and post-incident reviews
• Execute standard network changes following approved procedures and change controls
• Participate in operational rotations, including nights, weekends, and holidays as part of a structured shift schedule
• Use monitoring and ticketing systems to track incidents and document resolutions
• Assist with routine RCA activities and follow-up actions
• Coordinate with vendors and internal support teams where required

• 3–5 years of experience in network operations or enterprise support environment
• Strong understanding of TCP/IP networking fundamentals
• Working knowledge of BGP and OSPF
• Hands-on experience with Routing & Switching concepts
• Experience with routers, switches, firewalls, load balancers
• Experience with one or more networking platforms (Cisco, Juniper, Arista)
• Familiarity with network operating systems such as IOS, IOS-XR, NX-OS, JUNOS, EOS
• Understanding of enterprise networking concepts including VLANs, STP
• Ability to follow runbooks, procedures, and operational tools
• Strong troubleshooting mindset and attention to detail

• Exposure to packet capture and basic traffic analysis tools
• Experience working in a NOC or 24/7 operational environment
• Familiarity with ITIL-style incident and change processes

• CCNA, CCNP – partial or in-progress considered