Service Engineer IS, Incident Command Center

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Join to apply for the Service Engineer I IS, Incident Command Center role at Providence

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Description

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

As a Service Engineer I at Providence, you play a critical role in designing and maintaining high-performing, reliable, and secure services that support caregivers and business operations. You leverage deep technical expertise to architect solutions that meet compliance standards and KPIs for quality, cost, and caregiver experience. From analyzing service delivery systems and optimizing capacity planning to troubleshooting complex issues and implementing permanent fixes, you ensure minimal disruption and maximum efficiency.

Your proactive approach includes disaster recovery participation, incident response, and continuous monitoring of production environments. By applying best practices, driving process improvements, and utilizing data-driven insights, you enable predictable, on-time releases and cost-effective operations. Ultimately, you help deliver resilient, innovative solutions that empower caregivers and enhance service excellence across the organization.

• This position is based on-site at our Redmond, Washington office.
• Applicants must currently live within a 65-mile radius of Redmond.
• The role requires flexibility to participate in a rotational on-call schedule to ensure system availability and address critical issues outside standard business hours.
• Shift: 10 hours
• Work Week Options:
• Monday – Friday

• This position is based on-site at our Redmond, Washington office.
• Applicants must currently live within a 65-mile radius of Redmond.
• The role requires flexibility to participate in a rotational on-call schedule to ensure system availability and address critical issues outside standard business hours.
• Shift: 10 hours
• Work Week Options:
• Sunday – Wednesday
• Wednesday – Saturday
• Monday – Friday

• Serve as Incident Commander for major incidents, leading real-time response, coordination, and communication across technical and business teams.
• Direct incident bridges, ensuring timely escalation, stakeholder updates, and clear action assignment to restore service quickly.
• Drive root cause analysis, document incident…