D365 CRM Developer

Immediate need for a talented D365 CRM Developer
. This is a 06+ months contract opportunity with long-term potential and is located in Redmond, WA (Onsite).

Job
-84798

Pay Range: $78 - $80/hour
. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Solution Design & Development
• Customize Dynamics 365 forms, entities, business processes, and workflows to meet organizational needs
• Develop plugins and custom workflow activities using C# and CRM SDK.
• Build RESTful web services and integrate third-party applications.
• Use tools like Power Fx, Plugin Registration Tool, XRM Toolbox, and Ribbon Workbench.
• Customer Service Capabilities
• Implement omnichannel support including live chat, email, and virtual agents.
• Configure agent interfaces (Unified Service Desk, Customer Service Hub) for tailored experiences
• Enable case management, scheduling, and escalation workflows.
• Embed Customer Service in Teams and Outlook for seamless communication.
• Marketing Integration
• Work with Customer Insights and Marketing modules to support outbound and real-time journeys
• Develop marketing automation flows using Power Automate and Customer Insights.
• Support campaign management, lead scoring, and customer segmentation.
• Data & Reporting
• Leverage Power BI and Customer Service Insights for dashboards and analytics.
• Migrate data using Azure Data Factory and Dataverse
• Ensure data integrity and compliance with security and governance standards.
• Work closely with product managers, designers, and engineering teams.
• Participate in Agile ceremonies and CI/CD pipeline management.
• Provide training and support to end-users and stakeholders.

Key Requirements and Technology

Experience:

Certifications (often preferred)

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.