Product Designer

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

Build the coolest tech for world’s leading brands

Solve complex problems - and learn new skills

Experience the power of transforming digital engineering for Fortune 500 clients

Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

Location:
Onsite/Redmond,WA

Game Player Care Data Scientist

• We are seeking a Data Scientist who is passionate about delivering high-impact, high-quality results to join our Player Data and Insights team. In this role, you will drive insights that inform the Mojang strategy, with a focus on Player Care.
• You’ll collaborate closely with the Player Care team to analyze support interactions, identify pain points, and recommend data-driven improvements to enhance player support experiences.
• You will also work with the broader data science team and cross-functional partners, actively contributing to business metrics reporting and integrating player care insights into key decision-making processes.
• Beyond your primary responsibilities supporting Player Care, you will also assist with other out-of-game player contact points (social media and consumer products).
• Specific responsibilities include making recommendations to optimize business performance and evaluating the impact of various programs and initiatives on critical metrics, including tying out-of-game activities to in-game metrics.
• The ideal candidate will have experience with statistical analysis, data visualization tools, and strong communication skills to translate insights into actionable recommendations for both technical and non-technical stakeholders.

• Partner with Player Care team and PADI data engineering to turn our Player Care data into actionable insights.
• Identify key learnings from your analysis and synthesize them into recommendations for stakeholders.
• Work collaboratively with other PADI data scientists to incorporate support findings into relevant major analyses and franchise beats.
• Conduct data analysis as requested for stakeholder groups across Marketing and Consumer Products, including understanding ROI of out-of-game initiatives and optimizing for in-game metrics.
• Be self-driven and show ability to deliver on ambiguous projects with incomplete or dirty data.
• Maintain dashboards in Power
  
  BI that enable stakeholders to understand the business and supporting onboarding to other self-service tools
• Manipulate and analyze complex, high-volume, high-dimensionality data from varying sources using a variety of tools and data analysis techniques.

• 5 years of experience in data analytics.
• 5 years of experience with SQL, bonus if familiar with Spark
  
  SQL, Databricks, or Azure Data Explorer.
• 2 years of experience with dashboarding tools, Power
  
  BI preferred.
• Proficient in Python, bonus if familiar with PySpark.
• Able to work in a collaborative, diverse and fast-paced team.
• Excellent analytical, and problem-solving skills and autonomy when faced with solving data problems.
• Excellent verbal, visual and written communication skills.
• Interest in games, bonus if experience in gaming industry.

What is the ideal background of a candidate for this role: Strong Python skills (5+ years), strong dashboarding skills (5+ years)…