Senior AI Applied Scientist

Overview

As a Senior AI Applied Scientist for The Customer Service Applications Team, you will play a pivotal role in advancing Microsoft's mission to empower every individual and organization on the planet to achieve more. You will contribute to the development and integration of cutting-edge AI technologies into Microsoft products and services, ensuring they are inclusive, ethical, and impactful.

You will collaborate across product, research and engineering teams to bring innovative solutions to life, applying your expertise in machine learning, data science, and AI to solve complex problems. Your work will directly influence product direction and customer experiences.

We are in an era of unprecedented innovation and openness. As Microsoft continues to lead in AI, we are seeking individuals to help tackle some of the most exciting and meaningful challenges in the field. Our vision is to build a truly open architecture platform that enables users to summon tailored AI agents to drive real-world outcomes.

This Senior AI Applied Scientist role will combine AI knowledge with applied science expertise, and demonstrate a growth mindset and customer empathy. Join us in shaping the future of AI agents.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Bringing the State of the Art to Products

⁻ Build collaborative relationships with product and business groups to deliver AI-driven impact

⁻ Research and implement state-of-the-art using foundation models, prompt engineering, RAG, graphs, multi-agent architectures, as well as classical machine learning techniques.

⁻ Fine- tune foundation models using domain-specific datasets.

- Evaluate model behavior on relevance, bias, hallucination, and response quality via offline evaluations, shadow experiments, online experiments, and ROI analysis.

⁻ Build rapid AI solution prototypes, contribute to production deployment of these solutions, debug production code, support MLOps/AIOps.

Contribute to papers, patents, and conference presentations.

- Translate research into production-ready solutions and measure their impact through A/B testing and telemetry that address customer needs.

⁻ Ability to use data to identify gaps in AI quality, uncover insights and implement PoCs to show proof of concepts.

⁻ Proven programming expertise (e.g., in Python or leveraging AI-first IDEs and SWE agents), with a strong record of building reliable, well-documented research code that drives rapid experimentation, scalable evaluation, and efficient deployment from prototype to production in applied AI research.

Leveraging Research in real-world problems

⁻ Demonstrate deep expertise in AI subfields (e.g., deep learning, Generative AI, NLP, muti-modal models) to translate cutting-edge research into practical, real-world solutions that drive product innovation and business impact.

⁻ Share insights on industry trends and applied technologies with engineering and product teams.

⁻ Formulate strategic plans that integrate state-of-the-art research to meet business goals.

Documentation

⁻ Maintain clear documentation of experiments, results, and methodologies.

⁻ Share findings through internal forums, newsletters, and demos to promote innovation and knowledge sharing

Ethics, Privacy and Security

Apply a deep understanding of fairness and bias in AI by proactively identifying and mitigating ethical and security risks-including XPIA (Cross-Prompt Injection Attack) unfairness, bias, and privacy concerns-to ensure equitable and responsible outcomes.

⁻ Ensure responsible AI practices throughout the development lifecycle, from data collection to deployment and monitoring.

⁻ Contribute to internal ethics and privacy policies and ensure responsible AI practice throughout AI development cycle from data collection to model development, deployment, and monitoring.

Specialty…