ServiceNow Technology Delivery Lead Manager

Who You Are

• You’re willing to roll up your sleeves to develop on the Service Now platform for our clients.
• You take time to seek out information about new applications in Service Now and stay up to date on the latest offerings.
• You are someone that is process oriented and prefers order over chaos.
• You are comfortable asking for help from peers and Subject Matter Experts.
• Strong background working with Enterprise Software companies and/or Consulting companies.

• Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
• Manage all aspects of project delivery and solution delivery.
• Lead and manage the implementation project team.
• Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports.
• Identify opportunities to provide additional value to our clients and work internally with the Service Now account teams to progress.
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.
• As a member of the Service Now Business Group you will have access to our robust training and certification opportunities.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

• Minimum 5 years knowledge and experience working with or implementing Service Now.
• Completed Certification - Service Now Certified System Administrator (CSA).
• Minimum of 1 Service Now Certified Implementation Specialist (CIS) certification.
• Minimum of 3 years of experience with MS Project.
• Minimum of 3 years of experience in Project Management/Delivery or certification in project management.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience).
• PMP or CSM certification (bonus).
• Strong interpersonal skills, customer-centric attitude (bonus).
• Proven team player and team builder (bonus).
• Strong organizational and analytical skills (bonus).
• Familiarity with SaaS deployments and its supporting architecture (bonus).
• A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management (bonus).
• ITIL V3 or V4 Foundations Certification preferred (bonus).
• Proven ability to build, manage and foster a team-oriented environment (Professional Skill Requirement).
• Proven ability to work creatively and analytically in a problem-solving environment (Professional Skill Requirement).
• Desire to work in an information systems environment (Professional Skill Requirement).
• Excellent communication (written and oral) and interpersonal skills (Professional Skill Requirement).
• Excellent leadership and management skills (Professional Skill Requirement).

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 06/06/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture ()

Role Location Annual Salary Range California $132,500 to $302,400 Cleveland $122,700 to $241,900 Colorado $132,500 to $261,300 District of Columbia $141,100 to $278,200 Illinois $122,700 to $261,300 Maryland $132,500 to $261,300…