Digital Cloud Engineer

Overview

Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first modernization engineering company, powered by our Platformation

TM framework. Our 6400+ AI engineers help enterprises transform from systems to intelligent business platforms, leveraging a partner ecosystem to drive speed, efficiency and growth. Our modernization engineering services with an AI-first approach cut across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services. Sonata’s AI-led modernization is enabled by Harmoni.

AI Enterprise Platform, which includes Agent Bridge (governance and observability), Agent Builder (development toolkit for fungible agents), and the Agent Marketplace (internal ecosystem for modular, reusable agents). Headquartered in Bengaluru, India, Sonata Software has a strong global presence in the US, UK, India, Malaysia, Mexico, Australia, DACH (Germany/Switzerland) and Nordics (Finland). We are a trusted partner of Fortune 500 companies in Banking, Financial Services and Insurance;
Healthcare and Lifesciences;
Telecom, Media, Technology; and Retail, Manufacturing and Distribution. Deep collaborations with Microsoft, AWS, Salesforce, and Snowflake strengthen our ability to deliver cutting-edge AI solutions. Our 30+ years of partnership with Microsoft places us among the top 1% of global Microsoft partners. Sonata is among the first companies to earn the Microsoft Frontier Partner Badge, and we are proud to have achieved AWS Premier Tier Status in the AWS Partner Network.

Job Title:

Teams & Phone-Devices (German)

Location:

Egypt (Remote)

We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in Microsoft Teams. The ideal candidate will help customers empower their employees, maximize productivity and drive successful and seamless operation of Microsoft Teams. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.

• Relevant MIP/VBD Titles:
  Teams Workshop, Teams Pilot, Teams Activation, Teams Optimization, Teams Phone, Teams Room

• 10+ years experience with customer-facing roles in systems architecture, administration, operations, software support, and IT consulting, with a focus on Microsoft Teams or similar collaboration platforms.
• BA/BS (or higher) in Information Technology, or a related field or equivalent experience.
• Proven experience in a customer-facing role, demonstrating excellent communication and interpersonal skills.
• Work directly with customers to understand their Microsoft Teams requirements and provide expert guidance and support.
• Deliver technical solutions to address customer issues, ensuring optimal performance and reliability of Microsoft Teams.
• Advanced analytical, problem-solving, and decision-making skills.
• Extensive background in engineering and architectural design of Unified Communications with a focus on Microsoft Teams, PSTN configurations, Teams Enterprise Voice, Direct routing, and telephony infrastructure (such as Session Border Controllers and Contact Centers).
• Experience in conducting technical workshops, training sessions, and webinars to educate customers on best practices and new features of Microsoft Teams.
• Assist in the deployment, configuration, and customization of Microsoft Teams and related applications to meet customer needs.
• Document technical solutions, best practices, and troubleshooting steps to build a knowledge base for internal and customer use.
• Deep technical knowledge of Microsoft Teams architecture, features, and functionalities.
• Proficiency in Microsoft 365 suite, including SharePoint, One Drive, and Exchange.
• Experience with Microsoft Teams administration, including user management, policies, and compliance.
• Strong knowledge of related solutions such as SharePoint, One Drive, Power Platform, Azure AD, Intune and other M365 services.
• Ability to diagnose and resolve issues related to Microsoft Teams clients, meetings, calls, and integrations.
• Familiarity with scripting and automation tools such as Power Shell to streamline administrative tasks.
• Experience and…