NOC Engineer​/NOC Analyst

Location

Redmond/ WA, Local onsite; 24x7 rotational shifts (including weekends and on-call support) M-Sun 5a-5p PT

24x7 rotational shifts (including weekends and on-call support)

Responsible for 24x7 monitoring, incident management, and operational support of a large-scale hybrid infrastructure including servers, virtualization platforms, storage systems, network devices, and applications. Ensure high availability, performance, and reliability across all environments (Prod, DR, Non-Prod).

Technical

Skills:

• Strong knowledge of:
• Windows & Linux server administration (basic troubleshooting L1 and L1.5)
• Storage systems: SAN/NAS, Isilon, Quantum or similar PB-scale storage
• Networking fundamentals: TCP/IP, DNS, VPN, Firewalls, Load Balancers (F5) (L1 and L1.5)
• Experience with monitoring tools (New Relic, Splunk Nagios, Zabbix, Dynatrace, SCOM, etc.)
• Understanding of ITSM tools (Service Now preferred) for incident, change, and problem management. Rubrik backup management tool.

Operational

Skills:

• Incident management and escalation handling in 24x7 environments
• Strong troubleshooting and analytical skills
• Ability to correlate infrastructure, network, and application issues
• Strong communication and coordination skills
• Ability to work under pressure in critical outage scenarios
• Good documentation and reporting skills

• Experience in large-scale enterprise or MSP environments
• Exposure to cloud or hybrid environments (AWS/Azure) is a plus.

Infrastructure Monitoring & Operations

• Monitor ~1200 + servers (Windows/Linux), virtualization platforms (VMware, Nutanix), and web servers for performance and availability.
• Oversee storage systems (PB-scale: Quantum, Isilon, NAS, SAN) ensuring uptime and capacity health
• Monitor network infrastructure (1200+ devices) includes switches, routers, firewalls, VPN tunnels, WAPs, and ISP circuits.
• Monitor and action on the incidents, requests related to the Infra and tools hosted in the environment.
• Perform L1/L2 triage for alerts, incidents, and outages across infrastructure and applications
• Ensure timely incident resolution, escalation, and communication as per SLAs
• Correlate alerts across tools to identify root causes and reduce noise

Application & Service Monitoring

• Track service health, availability, and dependencies (web, middleware, backend systems)

Capacity & Performance Management

• Track utilization trends across computing, storage (multi-PB), and network
• Proactively identify bottlenecks and recommend optimization

Change & Release Support

• Support infrastructure and application deployments, patches, and maintenance activities

Disaster Recovery & Resilience

• Support DR readiness for large-scale storage and application environments
• Participate in DR drills and failover validation

Reporting & Documentation

• Maintain operational dashboards, runbooks, and incident reports
• Provide daily/weekly health and SLA reports

) | Office:  EXT: 444

270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA