Software Engineer II - CTJ - POLY

** Overview*
* Build the tools and systems that make M365 sovereign cloud operations faster, smarter, and more reliable. As a Software Engineer, you'll write code that solves real operational challenges, from internal platforms and automation to agentic workflows that transform how we deliver and maintain services. Bring your coding skills and your drive to innovate, and help us engineer the next generation of sovereign cloud operations.

The M365 Sovereign Clouds organization exists to ensure that sovereign and government cloud customers have access to the same world-class productivity tools that power organizations around the globe, delivered with the highest standards of security, compliance, and operational excellence. We own and operate Microsoft 365 services including Office 365, Exchange, Outlook, Teams, SharePoint, One Drive, Purview, Information Protection, PSTN, Office Online, Office Services, and are actively bringing CoPilot to sovereign environments.

As part of Azure Silver and Microsoft Sovereign Clouds, our mission is to make secure collaboration accessible, reliable, and performant for those who need it most. We are guided by a commitment to growth mindset, innovation, collaboration, and inclusion, values that shape how we build, operate, and support our services every day. The work we do directly impacts the ability of our customers and their organizations to achieve more.

The Security & Compliance team protects sovereign cloud customers from email-borne threats and helps them meet the strictest regulatory and compliance requirements. We operate the systems that stand between adversaries and some of the most sensitive communications in the world, including Exchange Online Protection, Exchange Transport, and Microsoft Defender for Office. Our Purview Platform delivers the tools that enable customers to classify, label, protect, and govern their data across the M365 ecosystem.

Every feature we build and every incident we respond to directly contributes to the security and trustworthiness of Microsoft's sovereign cloud offerings.

The right candidate for this job (is):

- Passionate about distributed systems and working with highly scalable services.

- Enjoys new technological challenges and is motivated to solve them.

- Excited about making better software and continuously improving the development, integration, and deployment processes.

- Self-starter who thrives in a bottoms-up, fast-paced, highly technical environment.

- Effective collaborator, experienced in creating technical partnerships across teams.

- Committed to ensuring exceptional customer satisfaction through technical excellence.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

 Responsibilities

** Responsibilities*
* -   Creates and implements code for a product, service, or feature, reusing code as applicable with minimal supervision. Writes and learns to create code that is extensible and maintainable. Considers diagnosability, reliability, and maintainability with few defects, and understands when the code is ready to be shared and delivered. Applies coding patterns and best practices to write code (e.g., leveraging state-of-the-art generative artificial intelligence [GenAI], approaches to source code organization, naming conventions).

-   Acts as a designated responsible individual (DRI), working on-call to monitor a system/product feature/service for degradation, downtime, or interruptions. Alerts stakeholders as to the status and gains approval to restore system/product/service for simple problems. Responds within service level agreement (SLA) timeframe. Escalates issues to appropriate owners

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-   Maintains operations of live site service, following security best practices when responding quickly to mitigate issues while using the minimum required permissions to do so that arise on a rotational, on-call basis. Identifies solutions and mitigations to simple issues and complex issues when applicable impacting performance or functionality of live site services and escalates appropriately. With minimal supervision, improves troubleshooting guides (TSGs), wikis, tests, and telemetry to make on-call better, and recommends user-facing support documentation and additional test coverage to reduce likelihood of future user-initiated incidents

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-   Contributes to identifying dependencies, and incorporates them into the development of design documents for a product area with little oversight. Helps to actively identify other teams and technologies to leverage, how they interact, and where their own system or team can support others. Understands downstream interactions between systems.

-   Contributes to the identification of…