Content Editor

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

Build the coolest tech for world’s leading brands

Solve complex problems - and learn new skills

Experience the power of transforming digital engineering for Fortune 500 clients

Master your craft with leading training programs and hands‑on experience

Experience a community of change makers!

Join a culture of high‑performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

• Purpose of the Team:
  The team supports our Player Care organization by delivering player‑facing support experiences, including help content and self‑service resources that guide users through gameplay issues, account management, and technical troubleshooting.
• Key projects:
  This role will contribute to the creation and maintenance of help site content, including supporting new feature and game launches, ensuring launch readiness, and delivering clear, accessible self‑service materials (e.g., troubleshooting guides, error code references, and account support workflows).
• Review overnight support ticket trends and flag help articles needing updates ahead of an upcoming patch
• Sync with Release Management to align on content deliverables for an upcoming launch
• Write and publish player FAQs from the content backlog
• Check in with the Support team to review whether a recent content change impacted deflection rates
• Queue tomorrow's publishing schedule and flag the onboarding section for an overdue audit

The ideal resume would contain experience in gaming vs other types of help centers.

• Content Management & Editorial.
• Own the end‑to‑end lifecycle of help site content, from creation and publication through maintenance and retirement.
• Write, edit, and maintain high‑quality help articles, FAQs, and support documentation that are clear, accurate, and on brand.
• Partner with Release Management to ensure patch notes, update pages, and product change content are reflected accurately and on time in the help site.
• Collaborate with the Support team to identify content gaps driven by player questions and ticket trends.
• Maintain a consistent voice, tone, and formatting standard across all help content.
• Own the information architecture of the help site, ensuring content is logically organized and easy to navigate.
• Establish and maintain tagging, taxonomy, and metadata standards that support player search and discovery.
• Conduct regular content audits to identify outdated, redundant, or underperforming content and action improvements.
• Ensure content is structured, tagged, and written to support AI‑assisted discovery, search, and automation workflows, with an understanding of how content quality directly impacts the effectiveness of AI‑powered support experiences.

• Manage the content calendar and intake process for help site requests across teams.
• Define and maintain workflows for content review, approval, and publishing.
• Track and report on content performance metrics including search effectiveness, deflection rates, and player engagement.
• Support localization efforts for help content across regions, ensuring accuracy and cultural appropriateness.

experience in program management, digital content publishing and management, or experience in a writing or editing role, or equivalent…