NOC Engineer​/NOC Analyst

Compensation

$25-$30 per hour

Redmond, WA 98052

2 years contract (Possible extension/ conversion)

Local onsite; 24x7 rotational shifts (including weekends and on-call support) M-Sun 5am-5pm PT

Responsible for 24x7 monitoring, incident management, and operational support of a large‑scale hybrid infrastructure including servers, virtualization platforms, storage systems, network devices, and applications. Ensure high availability, performance, and reliability across all environments (Prod, DR, Non‑Prod).

• Windows & Linux server administration (basic troubleshooting L1 and L 1.5)
• Virtualization: VMware & Nutanix (L1 & L 1.5)
• Storage systems: SAN/NAS, Isilon, Quantum or similar PB‑scale storage
• Networking fundamentals: TCP/IP, DNS, VPN, Firewalls, Load Balancers (F5) (L1 an L1.5)
• Experience with monitoring tools (New Relic, Splunk Nagios, Zabbix, Dynatrace, SCOM, etc.)
• Understanding of ITSM tools (Service Now preferred) for incident, change, and problem management. Rubrik backup management tool.
• Operational
  
  Skills:
• Incident management and escalation handling in 24x7 environments
• Strong troubleshooting and analytical skills
• Ability to correlate infrastructure, network, and application issues
• Strong communication and coordination skills
• Ability to work under pressure in critical outage scenarios
• Good documentation and reporting skills

• ITIL Foundation certification
• Experience in large‑scale enterprise or MSP environments
• Exposure to cloud or hybrid environments (AWS/Azure) is a plus

• 24x7 rotational shifts (including weekends and on‑call support)

• Monitor ~1200+ servers (Windows/Linux), virtualization platforms (VMware, Nutanix), and web servers for performance and availability.
• Oversee storage systems (PB‑scale: Quantum, Isilon, NAS, SAN) ensuring uptime and capacity health.
• Monitor network infrastructure (1200+ devices) including switches, routers, firewalls, VPN tunnels, WAPs, and ISP circuits.
• Monitor and action on the incidents, requests related to the Infra and tools hosted in the environment.

• Perform L1/L2 triage for alerts, incidents, and outages across infrastructure and applications.
• Ensure timely incident resolution, escalation, and communication as per SLAs.
• Correlate alerts across tools to identify root causes and reduce noise.

• Monitor 50+ applications across multiple environments (Prod, DR, UAT, Dev).
• Track service health, availability, and dependencies (web, middleware, backend systems).

• Track utilization trends across computing, storage (multi‑PB), and network.
• Proactively identify bottlenecks and recommend optimization.

• Support infrastructure and application deployments, patches, and maintenance activities.
• Validate system health pre/post changes.

• Support DR readiness for large‑scale storage and application environments.
• Participate in DR drills and failover validation.

• Maintain operational dashboards, runbooks, and incident reports.
• Provide daily/weekly health and SLA reports.

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on‑demand and total workforce solutions. To know more about US Tech Solutions, please visit  ()

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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