Service Engineer IS - Hybrid

About the Role

Providence caregivers are invaluable. Join our team at Enterprise Information Services to thrive in a culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. As a Service Engineer I, you design and maintain high-performing, reliable, and secure services that support caregivers and business operations. You leverage technical expertise to architect solutions that meet compliance standards and KPIs for quality, cost, and caregiver experience.

From analyzing service delivery systems and optimizing capacity planning to troubleshooting complex issues and implementing permanent fixes, you ensure minimal disruption and maximum efficiency. Your proactive approach includes disaster recovery participation, incident response, and continuous monitoring of production environments. By applying best practices and data-driven insights, you enable predictable, on-time releases and cost-effective operations, delivering resilient, innovative solutions that empower caregivers across the organization.

Providence offers hybrid work opportunities for candidates residing within a daily commuting radius—up to 65 miles—from any of our primary office locations listed below.

• Washington:
  Redmond
• Washington:
  Renton
• Washington:
  Seattle
• California:
  Irvine
• Oregon:
  Portland
• California:
  Los Angeles

• Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent education/experience.
• 1 year of related experience preferred.
• Some experience in automation, specifically related to deployment, recovery, or other manual processes.

• 1 or more years of experience in Mobile Device Management.
• Proven experience administering MDM solutions with a focus on Apple devices (iPhone/iPad).
• Strong understanding of iOS/iPadOS configuration, security, and enterprise features; experience with device provisioning, enrollment, and lifecycle management; understanding network requirements for device usage.
• Experience working with cellular vendors to support cellular devices (iPhones/iPads/non-smart phones/mobile hotspots).
• Working knowledge of application deployment and mobile security controls.
• Excellent troubleshooting, documentation, and communication skills.
• Experience in report writing and dashboard creation, preferably in Power
  
  BI.
• Experience managing and supporting telecom billing for mobile network providers (Verizon/First Net).
• Healthcare experience.

California:
All Southern California - Except Bakersfield:
Min: $44.35, Max: $68.86
Oregon:
Portland Service Area:
Min: $42.55, Max: $66.06
Washington:
Western - Except Tukwila:
Min: $44.35, Max: $68.86

Providence offers a comprehensive benefits package including a retirement 401(k) savings plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, paid parental leave, vacations, holidays, voluntary benefits, and well‑being resources.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by law.