Advanced Support Engineer
Job in
Redmond, King County, Washington, 98052, USA
Listed on 2026-06-02
Listing for:
Yochana
Full Time
position Listed on 2026-06-02
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, Desktop Support
Job Description & How to Apply Below
- Provide onsite and remote assistance to identify and resolve issues with Windows, Mac OSX, Linux, iOS, and Android platforms.
- This includes troubleshooting hardware and software issues, resolving connectivity problems, and assisting with system configurations.
- This also includes coordination with the OEM vendor for warranty laptop/ desktops.
- Ensuring compatibility and seamless integration between MAC and Windows systems, applications, and services to facilitate efficient workflow and collaboration among users.
- Managing and maintaining MAC and Windows systems, including performing software installations, updates, and configurations.
- This ensures that systems are up-to-date, secure, and optimized for performance.
- Rack, network, power, and support for servers, switches, APs, UPS units and other equipment as needed and with support of the global IT specialist teams.
- Responding to and resolving IT incidents reported by end users, as per established processes a customer's location
- Should have knowledge or willingness to be trained on responding to issues related to Enterprise and Business Application such as but not limited to JIRA, Confluence, Service Now, Multi Factor Authentication Portal, Azure Active Directory , Active Directory, Microsoft Exchange (Hybrid), Understanding of the Cloud Applications Vs. On Prem, Office - 365 apps.
- Should have knowledge or willingness to be trained on understanding of basic Networking concepts like IP address validation, Assigning Static IP to Devices, Setting up Remote Desktop Systems.
- Should have knowledge or willingness to be trained on Part Replacements, GPU installations, Providing guidance on Non-Standard IT devices.
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