Support Engineer

Position: Support Engineer 5
Top 3 Skills Required

1) Deep Accessibility Assessment Expertise:
Strong knowledge of WCAG 2.1/2.2 (AA minimum); experience performing manual testing (keyboard navigation, screen reader testing, color contrast, ARIA validation); accessibility certification reauired (e.g., IAAP CPACC, WAS, or equivalent)

2) Accessibility Tooling & Automation Management:

Experience with automated scanning tools using Accessibility Insights); ability to troubleshoot false positives, configuration issues, and scan failures

3) Strong Communication & Organizational

Skills:

Ability to explain accessibility issues to developers in clear, actionable terms; experience working independently and managing assessment workflows; ability to coordinate scan scheduling, reporting, and remediation tracking across teams

Our client, a leading organization in the technology sector, is seeking a Support Engineer 5 to join their team. As a Support Engineer 5, you will be part of the Security and Compliance Department supporting accessibility and security initiatives. The ideal candidate will have excellent communication skills, strong technical expertise, and the ability to work independently across multiple teams, which will align successfully in the organization.

Job Title:
Support Engineer

Location:
Redmond, WA - 100% Remote

Pay Range: $46.18 - $50.83 (Benefits/PTO/401K)

What's the Job?

• Perform manual accessibility assessments of web properties and digital experiences based on WCAG standards.
• Execute and troubleshoot automated accessibility scans using enterprise tools.
• Review and manage the inventory of accessibility scanning tools and configurations.
• Provide guidance and support to engineering teams to remediate accessibility findings.
• Maintain accurate assessment results, reporting dashboards, and documentation.

What's Needed?

• Deep knowledge of WCAG 2.1/2.2 (AA minimum) and experience with manual accessibility testing.
• Experience with automated scanning tools such as Accessibility Insights.
• Relevant accessibility certification (e.g., IAAP CPACC, WAS, or equivalent).
• Strong troubleshooting skills for false positives, configuration issues, and scan failures.
• Excellent communication skills and ability to articulate accessibility issues clearly to technical teams.

What's in it for me?

• Opportunity to contribute to accessibility and compliance initiatives at a global level.
• Engagement with cutting-edge tools and technologies in accessibility testing.
• Collaborative work environment supporting professional growth.
• Work on impactful projects that enhance user experience for diverse audiences.
• Supportive team culture that values diversity and inclusion.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.