Support Specialist at Aditi Consulting Redmond, WA

Overview

Payrate: $30.00 - $35.00/hr summary The successful candidate must be adaptable, able to take direction, and capable of working independently, as assigned tasks will vary. In this role, SS1 will be responsible for building and maintaining strong, long-lasting customer relationships.

• As a Support Engineer, you will join our team to provide essential support for physical network connections, computer imaging, and vendor interface.
• This position requires familiarity with cabling network racks and may involve some repetitive tasks.
• You will serve as a primary point of contact for assigned tasks, acting as the focal point to escalate and address customer needs.
• Additional responsibilities include monitoring subtask activity, assigning and managing customer tickets, and collaborating with cross-functional partners to ensure the timely and successful delivery of support tickets and project implementations according to established timelines and deliverables.

• Experience implementing technology
• Ability to quickly learn new technologies
• Strong computer skills, especially proficiency with the Microsoft Office Suite
• Strong and proactive work ethic
• Excellent oral and written communication skills
• Ability to understand and communicate technical information to non-experts
• Typing speed of at least 50 words per minute
• Ability to regularly lift 30 lbs (computers and associated equipment)
• Ability to occasionally complete repetitive motion by lifting shoulder above head (testing cables in racks)
• Ability to provide own vehicle transportation for travel between support sites
• Ability to stretch arms to sort through cables
• Ability to utilize a step stool to reach cable trays and racks

• Two or more years of experience in a research environment
• Two or more years of experience in a data center or related field
• Knowledge of Linux and server hardware support
• Knowledge of networks and related hardware support
• Basic knowledge of networking and troubleshooting

The typical base pay for this role across the U.S. is:$30.00 - $35.00/hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience.

Full-time employees are eligible to select from different benefits packages. Packages may include medical, denmatch, lifeion benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus.

Sick leave and mobile phone reimbursement provided based on state or local law.