Server Lab Technician

Role description

Server Lab Technician

Assistant II - Lab Support

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you'll create a boundless impact that transforms your career-and the lives of people across the world.

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You Are:

UST is seeking a Server Lab Technician to join our platform bring-up and debug team in Santa Clara. The role involves hands-on hardware assembly, system bring-up, firmware and OS configuration, and deep debug across hardware and software platforms. You will work closely with cross-functional engineering teams to resolve issues, analyze root causes, and ensure robust platform readiness in a fast-paced lab environment.

The Opportunity:

• Assemble, configure, and test server hardware platforms for bring-up.

• Install and configure operating systems (Linux, Windows, VMware) and drivers.

• Perform BIOS, CPLD, FW, VR, and BMC installation/flashing, including chipset driver updates.

• Connect systems to network environments using DHCP/Static IP configurations.

• Receive and investigate hardware/software issues reported by engineering teams.

• Develop and implement debug tools and procedures to accelerate issue resolution.

• Perform root cause analysis of hardware/software failures and document findings.

• Work with engineers across firmware, hardware, and systems teams to debug and resolve platform issues.

• Maintain detailed documentation of hardware/software configurations, debug activities, and results.

• Train and mentor new engineers on debug procedures, tools, and platform setup.

• Support customers by troubleshooting and resolving platform-level issues.

• Stay current on emerging hardware, firmware, and software technologies.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need:

Required Skills:

• Strong understanding of computer architecture, operating systems, and firmware.

• Hands-on experience with Linux, Windows, and VMware OS installation and driver configuration.

• Proficiency in firmware/BIOS/BMC flashing and debug workflows.

• Experience with debugging tools, triage techniques, and system validation practices.

• Excellent analytical, problem-solving, and root cause analysis skills.

• Ability to work independently in high-pressure environments while collaborating effectively with cross-functional teams.

• Strong communication skills and proven ability to quickly learn new technologies.

Work Environment:

• This is a full-time onsite role at the client's lab.

• Work may be performed in a high-noise environment; noise-cancelling equipment may be required.

• This role will require 18/7 support model, which may require working in different shifts and weekends (40 Hrs. / week).

Qualification:

• Bachelor degree in Electrical Engineering, Computer Engineering, or experience in related field.

• 5+ years of experience in Data Center Server lab technician/validation & Debug.

• Familiarity with hardware assembling, racking & stacking.

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Washington

Compensation Range: $38,000-$57,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are…