Manager, Starlink Enterprise Account Management; Channel

Redmond, WA

Space

X was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today Space

X is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

Starlink is delivering high-speed, low-latency internet to the world’s most remote regions, and the Enterprise team is at the forefront of this mission. The Enterprise team manages the full customer lifecycle, from onboarding to growth. Our channel partner model is a fast‑growing vertical under the Enterprise organization that is unlocking new revenue through strategic partnerships with IT integrators. We are seeking a Manager to build and lead this new channel, blending operational leadership, partner development, and hands‑on execution.

Ideal candidates are player‑coaches who thrive in ambiguity, build scalable processes, and collaborate with others to drive growth.

• Establish and track performance metrics focused on activation speed, billing accuracy, revenue realization, and partner satisfaction.
• Design and implement scalable workflows, tools, and automation to achieve weekly activation targets and scale with growth.
• Identify recurring operational friction and convert it into documented process improvements, training materials, and system requirements for engineering.
• Standardize playbooks, documentation templates, and handoff protocols to enhance cross‑functional execution and reduce errors.
• Lead cross‑functional initiatives, including pricing transitions, bulk account onboarding, billing process optimizations, and collections coordination with Finance.
• Partner closely with Sales to define channel strategy, set partner tiers, and minimize internal conflicts or revenue leakage.
• Serve as the operational voice of the Channel Partner in executive forums, reporting KPIs and proposing strategic enhancements.

• Bachelor’s degree or equivalent; 6+ years of professional experience in operations, account management, or channel programs.
• 4+ years collaborating with commercial partners or customers to support technical products/services, such as hardware, SaaS, or connectivity solutions.
• 2+ years of direct people management experience, leading teams in a fast‑paced environment.

• Experience building or scaling a new vertical from early‑stage growth (e.g.,