Senior Supply Chain Program Manager

Overview

Microsoft's Cloud business is expanding, and the Cloud Supply Chain (CSCP) organization is responsible for enabling the hardware infrastructure underlying this growth including AI! CSCP's vision is to empower customers to achieve more by delivering Cloud and AI capabilities  mission is to deliver the world's computer with an industry-leading supply chain. The CSCP organization is responsible for traditional supply chain functions such as plan, source, make, deliver, but also manages supportability (spares), sustainability, and decommissioning of datacenter assets worldwide.

We deliver the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, One Drive and the Microsoft Azure platform for external customers. Our infrastructure is supported by more than 300 datacenters around the world that enable services for more than 1 billion customers in over 90 countries.

The Cloud Sourcing, Spares, Security and Sustainability (CS4) organization within CSCP manages sourcing, strategy, and suppliers to provide cost, flexibility, and supply advantages that enable our org to become a world-class supply chain. Well-defined and executed sourcing and supply chain management ensures reliable, on-time performance and optimized cost, prevents urgent and unplanned investments, and provides accurate and timely information across the supply base and internally across the infrastructure organization.

Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

#CSCP #CSCPJobs

Responsibilities

Data Analysis and Reporting

* Applies advanced data analysis and dashboard tools to monitor program performance and inform strategic decision-making.

* Leads identification and resolution of anomalies across projects. Identifies and develops important metrics to communicate trends, insights, and performance drivers to stakeholders.

* Process Improvement Leads identification of process improvement opportunities and drives the implementation of solutions using established and emerging methodologies.

* Leads root cause analysis and synthesizes findings to inform team-wide best practices and continuous improvement efforts.

* AI Innovation Leads exploration of emerging AI solutions to identify business pain points, design and implement scalable solutions, and drive adoption by upskilling teams on the latest tools and capabilities.

Program and Project Management

* Manages complex, cross-functional supply chain projects with broad scope and multiple work streams.

* Drives execution across functions to ensure alignment and milestone delivery.

* Provides regular status updates to stakeholders and proactively resolves project- and program-level risks.

Risk Management

* Leads identification of operational risks across complex or cross-functional programs and partners with stakeholders to develop and implement mitigation strategies.

* Drives documentation of risk scenarios and formalizes response protocols to support organizational readiness and response efforts.

Stakeholder Engagement

* Leads coordination with internal stakeholders and external partners to enable successful program delivery and resolve complex or cross-functional issues.

* Drives cross-team collaboration and facilitates strategic working sessions to ensure sustained alignment and progress across teams.

Supplier and Vendor Management

* Manages supplier performance and compliance for complex or critical suppliers, ensuring adherence to standards and expectations.

* Leads issue resolution and contributes to improvement planning by collaborating with cross-functional teams.

* Monitors supplier KPIs and drives corrective actions to address gaps and enhance performance.

Supply Chain Management

* Leads integrated supply chain activities by aligning demand, supply, and logistics functions to optimize cost, service, and inventory performance.

* Applies advanced tools and analytics to ensure business objectives and customer expectations are met.

Qualifications

Required Qualifications:

* Master's Degree in Supply Chain Management, Business, Engineering, or related field AND 4+ years experience in end-to-end supply chain processes (e.g., planning, sourcing, logistics, fulfillment) and working across functions to deliver program outcomes

* OR Bachelor's Degree in Supply Chain Management, Business, Engineering, or related field AND 6+ years experience in end-to-end supply chain processes (e.g., planning, sourcing, logistics, fulfillment) and working across functions to deliver program outcomes

* OR equivalent…