Customer Experience Program Manager

Overview

Microsoft Advertising is at the forefront of the digital advertising industry and empowers advertisers around the world to reach and expand their potential through our full-funnel digital marketing solutions.

We aim to have industry-leading solutions for advertisers to help them achieve their marketing goals. This entails bringing new and innovative advertising products to market; delivering measurable results for marketers while safeguarding the privacy and trust of our users; and ensuring we enable our sales teams with product and audience details to help them design effective solutions for our customers.

We are looking for an initiative-taking, Customer Experience Program Manager. In this role, you will be responsible for driving business planning to grow market share and land Microsoft Advertising as an industry leader in AI.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Microsoft AI (MAI) employees who live within a 50-mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.

Responsibilities

* Develops strategic plans to drive and transform the business across demand, supply, products and platforms and influences prioritization of initiatives within these areas.

* Leads work streams across opportunity identification and sizing, demand strategy, demand profiling, and business requirements documentation.

* Works with cross-functional teams to ensure business and demand plans are comprehensive and rationalized across all planning dimensions from channels to touchpoints solutioning.

* Leverages insights across voice of field and stakeholder input to develop recommendations and provide thought leadership around potential growth opportunities.

* Communicates and advocates plans to business leaders and conveys viewpoints through written documents (e.g., memos, perspectives, business requirements docs) and influence models (e.g., meetings, presentations).

* Delivers recommendations and implications to stakeholders to facilitate discussions and decision making.

* Partners across Product, Engineering, Operations, and Business teams to ensure alignment.

Qualifications

Required Qualifications:

* Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.

Preferred Qualifications:

* Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.

* 4+ years of experience managing cross-functional and/or cross-team projects.

* 2+ year(s) of experience with the digital advertising environment, and a clear understanding of the digital media planning and buying process.

* Demonstrated ability to synthesize complex business, customer and product inputs into clear strategic recommendations, prioritization frameworks and actionable plans.

* Exceptional written and communications skills, with the ability to create executive-ready narratives, business cases, strategy memos, and cross-functional communications that simplify complex topics and drive alignment.

* Solid analytical and modeling skills, including experience using data to evaluate business opportunities, forecast impact, build scenario analyses, and support strategic…