Av Tech Iii; Part Time

AV TECH III – Part‑time

Location:

Microsoft – th Avenue NE, Redmond, WA 98052.

Schedule:

Part‑time, Monday–Friday. Hours may vary. Additional details upon interview.

Pay: $33.50 per hour.

Ensures that all audio visual requirements requested by clients are met and can interface various types of audio visual, communication, and presentation technology. Responsible for maintaining positive customer relationships and ensuring timely responses to all inquiries for space or service needs.

• Reviews customer and meeting planner requests from the reservation system and provides equipment/assistance at the time and place necessary.
• Collects information from email and phone communications and distributes to the assigned contact.
• Provides problem escalation support and issue resolution. Follows up on service challenges and works with the manager to take corrective action.
• Provides technical assistance for all meetings and customers that require tech services for their events.
• Follows SOPs for audio‑visual support, as provided by the AV Manager and Director of Technology and Operations.
• Performs preventative maintenance room sweeps on a weekly basis and reports sweep information through the database.
• Changes data projectors, lamps and cabling pieces associated with all the various integrated systems throughout the portfolio.
• Reviews operation of equipment with customer and ensures that the customer is comfortable with its operation.
• Offers assistance in operation of equipment and helps solve problems if customer is unsure of requirements.
• Educates staff and customers on the basics of all AV equipment in the facility.
• Maintains metrics associated with room equipment inventory and repairs/replacements completed in conference rooms.
• Communicates with coworkers and service partners to ensure updated information is shared.
• Assists with conference room set‑ups, breakdowns, and any other areas where assistance is needed.
• Keeps the A/V storerooms organized and well managed.
• Performs other duties as assigned.

• Minimum of one year of experience supporting audio visual for events.
• Proficient computer skills and knowledge of office technology/equipment.
• Excellent written and verbal communication skills.

• Free parking.
• Free shift meals.
• Orca Card.
• Retirement Plan.
• Associate Shopping Program.
• Health and Wellness Programs.
• Discount Marketplace.
• Identity Theft Protection.
• Pet Insurance.
• Voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance.
• Legal Services.
• Choice Auto and Home Program.
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).
• Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis until positions are filled.

Compass Group is an equal‑opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

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