Principal Service Engineer IS - Power Platform Administrator, Hybrid

Overview

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

If you love being at the heart of innovation—where cutting‑edge engineering meets real‑world impact—the Service Engineer role is your perfect playground! As a technical powerhouse and strategic partner to developers, testers, and program managers, you’ll help shape, grow, and supercharge large‑scale services through the Microsoft Power Platform that keep caregivers and teams running at full speed. From designing resilient architectures and crafting smart automation to mastering telemetry, leading disaster recovery readiness, and solving complex issues with style, you’re the behind‑the‑scenes hero powering 24/7 reliability.

You will be the administrator and strategy owner for the Microsoft Power Platform (Power Apps, Power Automate, Copilot Studio). You’ll influence cost models, drive standards, champion new technologies, mentor rising engineers, and make data‑driven decisions that elevate performance, security, and caregiver experience. If you’re energized by challenges, obsessed with uptime, and ready to engineer smarter, stronger, more scalable systems—this is where you shine.

• Serve as the administrator and strategy owner for the Microsoft Power Platform (Power Apps, Power Automate, Copilot Studio).
• Design resilient architectures and craft automation to support large‑scale services.
• Develop and maintain telemetry, disaster recovery readiness, and issue resolution processes to ensure 24/7 reliability.
• Influence cost models, drive standards, and champion new technologies.
• Mentor rising engineers and translate customer and technical requirements into service architecture that meets Quality of Service expectations.
• Lead and participate in backlog discussions and standups to establish prioritization of Live Site requirements.
• Use data and metrics to drive behavior, process, and priority decisions.
• Apply logical reasoning and systematic problem solving, including root cause analysis.

• Bachelor’s Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent education/experience.
• 8 or more years of related experience.
• Strong experience in automation related to deployment, recovery, or other manual processes.
• Strong experience with n-tier solutions and resilience modeling (failure mode analysis).
• Experience simulating service outages for point solutions (automated) and platforms (manual).
• Experience translating requirements into service architecture to meet QoS.
• Experience leading and representing the service in backlog discussions and standups.
• Experience leveraging data and metrics to drive decisions.
• Experience with logic and reasoning to identify strengths/weaknesses of solutions.
• Strong problem solving using systematic procedures and root cause analysis.

• Master’s Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent.
• Experience in a Healthcare environment.
• 8 or more years of experience as a Service Engineer.
• 3 or more years of experience in Power Platform Administration.

• California:
  Los Angeles, Irvine — Min: $71.23, Max: $121.29
• Oregon:
  Portland, Beaverton — Min: $68.33, Max: $116.36
• Washington:
  Seattle, Renton, Redmond — Min: $71.23, Max: $121.29
• Washington:
  Vancouver — Min: $68.33, Max: $116.36

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” We provide best-in-class benefits and foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. We serve in over 50 hospitals, over 1,000 clinics, and a full range of health and social services across multiple states. We are committed to equal opportunity and to creating an inclusive workforce.

Providence is an Equal Opportunity Employer. The salary ranges listed are base pay ranges; actual compensation will be based on relevant experience and other factors. Providence offers a comprehensive benefits package including retirement 401(k), health care benefits, life and disability insurance, paid time off, and other voluntary benefits. The details provided here reflect current expectations and may be updated.