Technical Writer

Payrate

$35.00 - $37.00 /hr.

You'll partner directly with Cloud Solution Architects (CSAs), CSAMs, and Microsoft Product Groups to translate complex AI and cloud technical concepts into polished, reusable assets — playbooks, guides, runbooks, SOPs, and customer-facing enablement materials — that drive consistent delivery quality across a growing customer base.

• Develop and maintain customer-facing documentation supporting Microsoft AI solution adoption journeys across the full technical stack
• Build a repeatable, modular library of content assets (playbooks, runbooks, technical guides, SOPs) that CSAs and field teams can deploy at scale
• Partner with engineers, architects, and CSAs to extract institutional knowledge and codify it into structured, reusable IP
• Support technical strategy alignment documentation across Microsoft Success Programs
• Lead documentation governance, versioning, and knowledge management practices across the delivery team
• Contribute to onboarding and knowledge transfer frameworks for new delivery resources
• Ensure all content meets Microsoft quality standards and is aligned to audience — executive, technical, or end-user

• 5+ years of technical writing experience in enterprise software, cloud technology, or platform services
• Demonstrated ability to write for multiple audiences simultaneously: executive stakeholders, solution architects, and end users
• Deep proficiency with Microsoft 365 authoring tools — Word, PowerPoint, SharePoint, One Note
• Proven experience documenting AI, cloud, or platform technologies with accuracy and clarity
• Strong information architecture skills: ability to design and manage large documentation ecosystems for scalability and reuse
• Experience producing playbooks, runbooks, customer-facing guides, and internal SOPs in delivery-oriented environments
• Comfortable working directly with technical SMEs to extract, structure, and communicate complex information
• Adherence to formal documentation standards (Microsoft Writing Style Guide or equivalent)
• Ability to manage multiple concurrent work streams in fast-paced, ambiguous environments

• Prior experience within Microsoft Success Programs, CSAM/CSA delivery models, or Microsoft partner ecosystems
• Familiarity with Azure AI, Azure OpenAI, or the Microsoft Copilot Stack
• Docs-as-code experience:
  Markdown authoring, Git Hub or Azure Dev Ops repositories
• Background in field sales enablement content or technical pre-sales collateral
• Exposure to IP development programs, content governance frameworks, or knowledge management initiatives
• Certification in technical communication (STC, API documentation, or equivalent)
• Technical Environment
• You'll work across the following stack:
• AI Platform:
  Azure AI Services, Azure OpenAI, Microsoft Copilot Stack
• Collaboration & Enablement:
  Microsoft Teams, SharePoint, Viva, Microsoft 365
• Delivery & Program Tools:
  Microsoft Success Hub, CSAM/CSA delivery platforms, internal program portals
• Documentation & Versioning:
  Word, PowerPoint, Markdown, Azure Dev Ops / Git Hub
• Delivery Automation:
  Event execution tooling and internal tracking systems