Program Manager - UX Operations

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Data Operations Program Manager

Location:
Redmond, WA

Duration: 12 Months

Project Overview

As a Data Operations Program Manager, you will be a critical member of an internal data team working closely with a multi-disciplinary group of research teams. You’ll ensure that all the operational needs of the data team are met to enable our ambitious research programs to succeed. You will need a blend of project management and operations acumen to collaborate cross-functionally.

To be successful, you will be eliminating barriers to your team's success, clearly communicating their work to all stakeholders, and ensuring tactical progress is made towards team goals.

This role will work closely with Technical Program Managers, Research Coordinators, Research Scientists, and Research Assistants. The individual in this role is responsible for:

• Dogfooding Program Management, including developing marketing materials, device management systems, and on the ground support for dogfooders testing a
• Device Management and Deployment, including device tracking for both in-lab and at-home data collection studies, procurement of new devices, shipping and distribution of prototypes, and working with security partners to properly maintain devices.
• Procurement and budgeting, including procuring items for lab spaces as necessitated by new data collection protocols.
• Communication Support, including maintaining team records, updating internal websites, and sharing general lab changes across the broader organization.

Mandatory Skills

• 3+ years of project management, operational support, data collection management experience, or other relevant experience.
• 1+ years experience working with networks, hardware and/or software infrastructure
• Excellent communication skills, problem solving skills and attention to detail.
• Interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team.
• Track record of operating independently, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner.

Nice to Have Skills

• Demonstrated experience with human subject’s research, data collection, lab management, research support, or operations management in ambiguous environments.
• Experience building medium to large scale systems and services.
• Experience managing multiple complex workflows and projects simultaneously.
• Bachelor’s degree in psychology, human-computer interaction, computer science, business administration, or related field.

Compensation:

The estimated pay range for this position is USD $63.00/Hr - USD $68.00/Hr.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

We offer comprehensive benefit options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Contract

• Job function
  
  Information Technology, Project Management, and Management
• Industries IT Services and IT Consulting, Software Development, and Technology, Information and Media

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