Channel Program Manager IV

Job Description Channel Support & Execution

• Support the planning and execution of channel experiences that help drive sales effectiveness and partner readiness
• Coordinate deliverables related to pricing, product lifecycle management, and sales enablement materials
• Ensure key tasks and outputs are completed on time and communicated clearly to relevant teams

• Serve as a point of contact for channel- and sales-related escalations
• Track issues, coordinate resolution across teams, and ensure timely follow-up
• Identify recurring issues and surface insights to improve processes and customer/partner experience

• Create and maintain project plans that track tasks, timelines, owners, and dependencies
• Monitor progress against milestones and flag risks or delays early
• Help keep teams aligned and accountable to commitments

• Coordinate cross-functional conversations to ensure alignment and clarity on priorities and next steps
• Support regular communications, updates, and documentation related to channel experiences and changes
• Help translate complex initiatives into clear, actionable updates for stakeholders

• Document workflows, playbooks, and standard operating procedures
• Identify inefficiencies and recommend improvements to simplify execution
• Support change management as new processes or tools are introduced

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Experience in a support, operations, program coordination, or enablement role
• Experience building workback schedules and managing timelines/deliverables across cross functional teams
• Strong organizational skills and attention to detail
• Proven ability to manage multiple priorities in a fast-paced environment
• Strong communication skills and comfort working across teams and levels
• BA/BS or equivalent practical experience
• Experience supporting sales, customer success, or channel teams
• Exposure to retail, consumer electronics, or partner-driven sales environments
• Experience documenting processes or supporting operational improvements
• Interest in AI, automation, or workflow tools (hands-on experience not required)
• Experience supporting growing or changing organizations
• Experience with end of sale processes (legal letters, international pricing)