AI Architect

AI Architect

Location:

Washington DC

Required Skills

Experience:

8–12 years of experience in AI/ML architecture, orchestration, or ITSM automation. Prior work in regulated enterprise environments with compliance-heavy workflows. Exposure to AI governance frameworks and enterprise adoption strategies.

Agentic Platforms:
Proven expertise with Workato, AWS Bedrock Agents, Claude Agentic Orchestration, Digital net.ai, Serval, Atomic Work, Harmony.ai, and Leena.ai.

Enterprise Architecture:
Strong background in hybrid cloud (Azure + AWS), API integration, and orchestration frameworks.

Governance Compliance:
Experience with AI governance platforms (Credo.AI or equivalent), IAM/RBAC, audit logging, and regulatory alignment.

Data Architecture:
Skilled in data wrangling, feature engineering, and pipeline design for AI/ML workflows.

ITSM Knowledge:
Deep understanding of incident management, service requests, and change management automation.

Leadership:
Ability to lead cross-functional teams, mentor developers, and engage with vendors and stakeholders.

Soft Skills:

Strong communication, documentation, and presentation skills for executive and technical audiences.

Key Responsibilities:

Architecture Strategy:
Define enterprise architecture for agentic AI orchestration and ITSM automation. Design integration blueprints across hybrid cloud environments (Azure + AWS). Establish scalability, security, and compliance frameworks for agentic workflows.

Platform Evaluation:
Selection lead comparative assessments of Workato, AWS, Claude, Digital net.ai, Serval, Atomic Work, Harmony.ai, and Leena.ai. Document pros/cons, risks, and vendor maturity for leadership decision-making.

Governance Compliance:
Implement governance controls using Credo.

AI (policy enforcement, explainability, audit readiness). Ensure IAM/RBAC alignment across orchestration and ITSM platforms.

Data Architecture:
Oversee data wrangling, preparation, and integration. Define data pipelines for anomaly detection, compliance validation, and ITSM automation.

Leadership:
Guide AI Developers in building and testing sandbox environments. Validate vendor claims against real-world performance and enterprise requirements.

Stakeholder Engagement:
Liaise with business units, ITSM teams, and compliance officers to align technical solutions with operational needs. Present architecture diagrams, phased roadmaps, and executive-ready reports.

About Us:

At *** (*** | Connected World, Connected Experiences), we live the philosophy of connected world and connected experiences. We thrive on change that is powered by the intelligent symphony of technology and humans designing meaningful and sustainable experiences. Consumer 'experiences' are driving and disrupting industries like never before. Businesses must build seamless yet simple enterprises that collaborate, synergize, and drive the change.

Change that connects us all and empowers us to deliver experiences that span across the digital, the physical, the convergent, and everything in between. That's when truly connected experiences manifest. Extraordinary is when experiences come together – a continuous convergence of digital technologies, touchpoints, and most importantly people. It's time to reimagine, reinvent, and revolutionize business models operations as well as to transform enterprises into living, breathing, and connected businesses.

We are the Digital Change makers who strive to change the way the world, communities, businesses, and humans interact digitally. We are harnessing the power of change, brought in by technologies, that makes it the most exciting time to be alive in the human history. Our universe, as we build it, disrupt it, and redesign it, is powering the digital change.

*** represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and the Society to Rise. It has 150,000+ professionals working for 1000+ Global Customers (including Fortune 500 companies) in 90 Countries. We're part of the esteemed Mahindra group, headquartered in India. Under a new CEO,
*** is committed to a transformative journey with 'Scale @ Speed' as our guiding principle. "
*** is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations.

Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at ***.