System Dev Mgr, Leo Network Ops Ctr, Leo Customer Terminal

Senior Manager, Network Development

Amazon Leo is establishing a 24/7 Network Operations Center (NOC) to provide proactive monitoring and rapid incident response for Leo's satellite network service. This role will lead a geographically distributed team of approximately 20 professionals across the United States and United Kingdom, responsible for developing, deploying, and operating the systems that maintain the health and performance of the Leo network service through continuous monitoring and expert-driven incident resolution.

Key job responsibilities:

• Strategic Management & Vision:
• Coalesce larger vision for the Leo Network Operations Center, leading the team to evolve and create network monitoring and incident response products that are exemplary in terms of robustness, stability, scalability, and cost-effectiveness
• Define and execute the business strategy for the NOC from inception through General Availability, managing product opportunities that are not yet fully defined
• Proactively identify network outcome improvements, system gaps, and opportunities for operational excellence
• Make strategic trade-offs balancing business opportunity, resources, and sustainability
• Network Systems Development & Operations:
• Develop, deploy, and operate industry-changing network monitoring and incident response systems that support Leo's satellite network service
• Design and implement scalable architectures for network health monitoring at spot level (groups of customer terminals) and regional aggregations
• Drive automation opportunities and runbook development in collaboration with engineering teams
• Incident Management & Response:
• Oversee continuous monitoring of network health at spot level (groups of customer terminals) and regional aggregations
• Ensure rapid triage, documentation, and escalation of network-level outages and performance degradation
• Coordinate with subject matter experts for complex incident resolution
• Establish communication protocols and stakeholder notification procedures during active incidents
• Technical Operations & Tools:
• Implement automated alarm systems for real-time spot-level outage detection
• Drive automation opportunities and runbook development in collaboration with engineering teams
• Cross-Functional Collaboration:
• Partner closely with Mission Operations, Customer Service Agents (CSAs), and Business Customer Experience (BCX) teams
• Establish feedback loops for identifying automation opportunities and engineering improvements
• Represent NOC operations in executive decision-making and business reviews
• Metrics & Continuous Improvement:
• Define and track key performance indicators including time-to-detection and time-to-resolution
• Conduct post-incident reviews to capture lessons learned and prevent recurrence
• Travel Requirements:
• 25-50% travel required between US and UK locations
• Occasional travel to other operational sites as needed

A day in the life

The Senior Manager, Network Development participates in business reviews at the network, regional, and sub-regional level, identifying themes and tackling key problem statements. You will coalesce the larger vision for network operations while leading your teams to develop and scale network monitoring and incident response solutions. You'll proactively identify system gaps and opportunities, making strategic decisions about resource allocation and technical direction.

You'll balance strategic planning with hands-on operational support, traveling between Redmond and London sites to provide mentorship and drive key initiatives. You'll handle critical escalations while building succession plans and creating opportunities for others to lead.