Administrator L3

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging a holistic portfolio of capabilities in consulting, design, engineering, and operations, Wipro helps clients realize ambitious goals and build future‑ready, sustainable businesses. With over 230,000 employees and partners across 65 countries, Wipro delivers on its promise to help customers, colleagues, and communities thrive in an ever‑changing world.

The role involves managing and resolving high‑priority incidents and service requests, monitoring SLAs, executing change requests, and contributing to continuous improvement initiatives.

• Perform initial triage for high‑priority incident tickets (P2) and resolve priority incident (P3) tickets within defined SLAs.
• Create an incident log and document observations, root causes, and mitigation measures to support evaluation.
• Fulfil software, hardware, and network service requests within agreed timelines while maintaining quality and accuracy.
• Monitor SLA timelines for the entire lifecycle of high‑priority incident tickets and participate in weekly or monthly service review meetings with clients and internal teams.
• Create change requests per incident priorities, present them for approval with rollback plans in change approval meetings, execute approved changes, and document post‑implementation outcomes.
• Analyze incident nature to support root‑cause analysis and service improvement plans.
• Contribute to the development of mitigation actions to reduce repeat incidents by identifying patterns of noted issues.

• Windows Server Administration
• 3–5 years of relevant experience

The expected compensation for this role ranges from $45,000 to $121,000. Final compensation will depend on various factors, including geographic location, minimum wage obligations, skills, and relevant experience. Eligible for Wipro’s standard benefits, including medical and dental options, disability insurance, paid time off (inclusive of sick leave), and other paid and unpaid leave.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants, including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.