Business Application Specialist

The City of Redmond is a thriving, culturally diverse community and home to over 80,000 residents. Redmond is the hub of an array of commerce and industry, ranging from technology, aerospace, and gaming to biomedical and innovation start-ups. In this role, you will represent the City and our values of service, integrity, accountability, belonging, and stewardship.

The Business Application Specialist provides software and operational support for the business area(s) that they are assigned. The position maintains the integrity of the application by setting standards for data usage and collection; provides training and first tier software support for end users, implements, tests and reviews changes after modifications. The Business Application Specialist also participates in the coordination of system upgrades and maintenance projects for specific applications.

The incumbent is expected to understand the data challenges of the business and assists with the automation process by liaising with IS division or vendors for modifications.

• Audits content and quality of data by creating reports; recognizes, defines and correct problems related to data reported
• Identifies changes required, coordinates with relevant parties and resources to implement changes
• Trains end users on the business application; includes on-going training when enhancements and changes are implemented
• Assists in analyzing business processes; revises and implements automation utilizing the existing business application
• Initiates testing and review after each change/new implementations
• Communicates changes and updates or if relevant, project status to end users
• Logs information into the applications; manual or upload
• Performs administrative duties in support of the department's operation and administration of programs and projects

• Understanding of the software life cycle
• System maintenance and upgrade applicable to the applications
• Business and information systems modeling methods
• Basic mathematic/statistic to interpret or reconcile reports

• Communicate technical information and requirements; work with internal or external teams for resolution
• Ability to understand the business and all related processes in which the application system is supporting
• Ability to organize and prioritize multiple tasks and meet project deadlines
• Ability to work and reconcile expectations with groups of conflicting interests
• Modify, test and roll out user interfaces of the applications
• Establish and maintain effective working relationships with all levels of city staff and vendors
• Train application users as assigned
• Analyze application related problems and provide solution

• College level course work or graduation from an accredited two-year college or university with a degree in computing, project management or related field

• Two (2) years' experience in project management, technical systems or related field

• Any equivalent combination of education, experience and training that provides the required knowledge, skills and abilities

This class description describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, and skills required of the job.

Please review the Business Application Specialist job description for more information about the knowledge, skills, abilities, working conditions, and physical requirements.

Our employees earn competitive wages and enjoy an exceptional benefits package that includes:

• MEDICAL INSURANCE
  - Choice of two plans for employees and their eligible dependents:
  Premera or Kaiser Permanente.
  
  All employee healthcare premiums paid for by the City of Redmond.
• PRESCRIPTION DRUG INSURANCE
  - Included with each medical plan
• DENTAL INSURANCE
  - For employees and their eligible dependents
• VISION INSURANCE
  - For employees and their eligible dependents
• OTHER INSURANCE
  - Life, accidental death & dismemberment insurance, short and long-term disability, optional employee-paid voluntary life insurance
• FLEXIBLE SPENDING ACCOUNTS
  - For tax savings on healthcare and dependent care expenses
• PAID VACATION & HOLIDAYS – with (13) paid holidays per year
• EMPLOYEE ASSISTANCE PROGRAM (EAP)
• RETIREMENT PLANS
  - Department of Retirement Systems (DRS) plus additional options that include:
  Municipal Employees Benefit Trust (Social Security replacement plan) and Met Life 457 Plan
• Annual COLA adjustments
• Annual merit increases of up to 5%