End User Support Specialist

Role: EUC Engineer

Location:

Redmond, Washington(Onsite)

Type:
Contract

The End User Computing (EUC) Engineer is responsible for engineering, managing, securing, and optimizing enterprise end-user technology environments. The role focuses on desktop and mobile device management, software deployment, endpoint security, Active Directory administration, and end-user support across Windows and macOS platforms.

• Standard Operating Environment (SOE)
• Create and maintain SOE images aligned with organizational standards.
• Develop and manage SOE configuration image projects.
• Update and maintain software images.
• Perform testing, validation, and quality assurance.
• Identify software conflicts and compatibility issues.
• Conduct malware protection activities during image creation.
• Maintain documentation and update ITSM records.
• Platform Engineering (Intune Administration)
• Recommend EUC platform standards and architecture.
• Evaluate desktop applications and consolidation opportunities.
• Test new standards against existing infrastructure.
• Document exceptions and technology evaluations.
• Track activities through ITSM processes.
• Software Distribution & Management (Intune/SCCM)
• Develop software packaging and deployment standards.
• Create deployment-ready packages (MSI, Intune Win, etc.).
• Conduct pre-deployment testing.
• Ensure software licensing compliance.
• Schedule and monitor deployments.
• Troubleshoot installation failures.
• Maintain deployment documentation and reporting.
• Mobile Device Management (MDM)
• Configure and administer Microsoft Intune MDM.
• Manage device enrollment processes.
• Configure security policies and compliance controls.
• Deploy and manage mobile applications.
• Monitor compliance and generate reports.
• Support users with device enrollment and configuration.
• Active Directory Administration
• Implement and maintain AD security controls.
• Create and manage Group Policy Objects (GPOs).
• Monitor AD performance and health.
• Generate compliance and security reports.
• Maintain Active Directory documentation.
• Apple Device Management (JAMF)
• Administer JAMF Pro for macOS and iOS devices.
• Create and deploy policies and configuration profiles.
• Package and deploy macOS applications.
• Monitor compliance, inventory, and device health.
• Troubleshoot enrollment and device management issues.
• Maintain JAMF documentation.

• Microsoft Intune
• SCCM / MECM
• Windows OS Engineering
• Active Directory
• Group Policy (GPO)
• JAMF
• Mobile Device Management (MDM)
• Endpoint Security
• Power Shell Scripting
• Software Packaging & Deployment
• SOE Image Creation & Maintenance

• Strong troubleshooting and analytical skills
• Excellent documentation abilities
• Identity and Access Management knowledge
• Experience supporting Windows and macOS environments

This role is primarily focused on End User Support / EUC Operations rather than advanced engineering.

• Troubleshooting laptop, desktop, and printer issues
• Understanding end-user problems and providing resolutions
• Escalating complex issues to L2/SME teams
• Ticket triaging and management
• Handling customer support calls
• Troubleshooting SCCM, Intune, and Autopilot deployments
• MFA implementation and support
• MAM/MDM administration
• Windows and macOS troubleshooting
• Printer setup and configuration
• VPN and network connectivity support
• Service Now ticket management
• Windows and macOS upgrades
• Microsoft 365 support:
• Outlook
• Teams
• One Drive

• Excellent communication skills
• Customer-focused approach
• Strong problem-solving abilities
• Ability to work in a fast-paced support environment

• Process Flow Documentation
• Knowledge Transfer and Mentoring
• Project Deliverables Documentation
• Data Conversion and Data Maintenance Support
• Industry Best Practice Recommendations
• Out-of-the-Box Solution Recommendations
• Technical Configuration and Development Support
• Functional Team Participation
• Additional duties as assigned