End User Support Specialist Job Redmond area,Washington USA,IT/Tech

Location:

Redmond, Washington(Onsite) Type:
Contract Role Summary

The End User Computing (EUC) Engineer is responsible for engineering, managing, securing, and optimizing enterprise end-user technology environments. The role focuses on desktop and mobile device management, software deployment, endpoint security, Active Directory administration, and end-user support across Windows and macOS platforms.

Key Responsibilities

Create and maintain SOE images aligned with organizational standards.
Develop and manage SOE configuration image projects.
Update and maintain software images.
Perform testing, validation, and quality assurance.
Identify software conflicts and compatibility issues.
Maintain documentation and update ITSM records.
Recommend EUC platform standards and architecture.
Evaluate desktop applications and consolidation opportunities.
Test new standards against existing infrastructure.
Document exceptions and technology evaluations.
Track activities through ITSM processes.

3. Software Distribution & Management (Intune/SCCM)

Develop software packaging and deployment standards.
Conduct pre-deployment testing.
Ensure software licensing compliance.
Schedule and monitor deployments.
Troubleshoot installation failures.
Maintain deployment documentation and reporting.
Configure and administer Microsoft Intune MDM.
Configure security policies and compliance controls.
Deploy and manage mobile applications.
Monitor compliance and generate reports.
Support users with device enrollment and configuration.

5. Active Directory Administration

Implement and maintain AD security controls.
Create and manage Group Policy Objects (GPOs).
Monitor AD performance and health.
Generate compliance and security reports.
Maintain Active Directory documentation.

6. Apple Device Management (JAMF)

Administer JAMF Pro for macOS and iOS devices.
Create and deploy policies and configuration profiles.
Package and deploy macOS applications.
Monitor compliance, inventory, and device health.
Troubleshoot enrollment and device management issues.
Maintain JAMF documentation.

Required

Skills & Qualifications Core Technical Skills

SCCM / MECM
Windows OS Engineering
Active Directory
Group Policy (GPO)
JAMF
Power Shell Scripting
Software Packaging & Deployment
SOE Image Creation & Maintenance

Additional Skills

Strong troubleshooting and analytical skills
Identity and Access Management knowledge
Experience supporting Windows and macOS environments

Preferred Candidate Profile (5–8 Years Experience)

This role is primarily focused on End User Support / EUC Operations rather than advanced engineering.

Required Experience

Troubleshooting laptop, desktop, and printer issues
Understanding end-user problems and providing resolutions
Escalating complex issues to L2/SME teams
Ticket triaging and management
Troubleshooting SCCM, Intune, and Autopilot deployments
MFA implementation and support
MAM/MDM administration
Windows and macOS troubleshooting
Printer setup and configuration
VPN and network connectivity support
Service Now ticket management
Windows and macOS upgrades
Microsoft 365 support:
Outlook
Teams
One Drive

Soft Skills

Customer-focused approach
Strong problem-solving abilities
Ability to work in a fast-paced support environment
Process Flow Documentation
Knowledge Transfer and Mentoring
Data Conversion and Data Maintenance Support
Industry Best Practice Recommendations
Out-of-the-Box Solution Recommendations
Technical Configuration and Development Support
Additional duties as assigned

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