Software Engineer II

** Overview*
* Microsoft is a company where passionate innovators come to collaborate, envision what can be and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world.

Microsoft's Azure Data engineering team is leading the transformation of analytics in the world of data with products like databases, data integration, big data analytics, messaging & real-time analytics, and business intelligence. The products our portfolio include Microsoft Fabric, Azure SQL DB, Azure Cosmos DB, Azure PostgreSQL, Azure Data Factory, Azure Synapse Analytics, Azure Service Bus, Azure Event Grid, and Power BI.

Our mission is to build the data platform for the age of AI, powering a new class of data-first applications and driving a data culture.

Within Azure Data, the data integration team builds data gravity on the Microsoft Cloud. Massive volumes of data are generated - not just from transactional systems of record, but also from the world around us.  Our data integration products - Azure Data Factory and Power Query make it easy for customers to bring in, clean, shape, and join data, to extract intelligence.

The Data Integration team is hiring a Senior Software Engineer to help build the next generation of Live Site engineering for Power Query, the data connectivity and transformation engine behind Fabric, Power BI, Excel, Dataflows, and hundreds of connectors used by millions of customers. Within the Customer Data Integration (CDI) sub-team, this Senior Software Engineer owns incident triage and response across these services and builds the agentic automation that makes that operation increasingly self-driving.

As the automation matures, the role broadens into CDI's wider engineering products, so impact grows over time rather than plateauing at operations.

We do not just value differences or different perspectives. We seek them out and invite them in so we can tap into the collective power of everyone in the company. As a result, our customers are better served.

** Responsibilities*
* Provide on-call coverage for incoming incidents across CDI services (Power BI, Fabric, Power Query Online, Gateway, connectors) - initial investigation, severity assessment, and routing to owning engineering teams.

Build and extend AI-driven agents that triage incoming ICM alerts: correlate with recent deployments and feature flag rollouts, match against known issues and TSGs across Fabric and Power Platform and produce initial assessments with suggested severity and owning team.

Build incident lifecycle automation - incident summarization, customer communications drafts, postmortem generation, and reporting - so that

human judgment is reserved for high-severity work rather than routine authoring.

Configure and extend ICM routing rules and intelligent classification systems based on service tree, alert signatures, and historical patterns; raise the quality bar on incoming CSS escalations.

Measure and improve first-time mitigation (FTM), incident deflection rates, and time-to-triage; use the data to identify patterns, propose new TSGs, and drive systemic improvements.

Partner across the CDI organization and broaden scope into adjacent engineering products and services as automation matures and operational

load decreases.

Embody our culture ()  and values ()

** Qualifications*
* ** Required/Minimum Qualifications*
* + Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience.

*
* Job Requirements:

Other & Additional*
* + Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check:

+ This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

** Preferred/Additional Qualifications*
* + Experience building AI/ML-driven automation,…