Usability Researcher

Position: Usability Researcher 3
Job Title:

Web/Content Development, Marketing and Sales - Usability Researcher 3

Location:

100% Remote (PST time zone preferred but not required) Duration:
Contract - 3 months, with chance for extension Pay Range: $50 - $60/Hr. on W2 Job  About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description We are seeking a Usability Researcher 3 to join our team. The ideal candidate will have strong experience in mixed-methods UX research, user journey analysis, and cross-functional activation and a proven ability to translate research into actionable product direction, goals, and secure-by-design practices. Responsibilities:
Create and drive research plans and roadmaps for a feature area or product with clear success criteria aligned to business needs. Apply qualitative and quantitative methods to execute studies and synthesize data into actionable insights. Assess user insights across the funnel from awareness to adoption and retention using mixed methods. Share insights to activate design and engineering and influence product direction, including security-by-default considerations.

Recruit participants, develop screeners, and ensure privacy and security compliance in instruments and deliverables. Guide multi-person research efforts and collaborate across product management, design, and engineering. Apply checkpoints and usability testing to drive iterative improvements and product pivots when appropriate. Contribute to target customer profiles, jobs-to-be-done, journeys, and industry trend insights. Provide tools, templates, and reference libraries to help teams frame hypotheses and discussion guides.

Define UX goals, signals, metrics, and health instruments, integrating security-related KPIs where applicable. Required Skills &

Qualifications:

Proficiency in qualitative and quantitative UX research methods, including surveys, interviews, usability testing, and data synthesis. Strong analytical skills with experience translating data into product decisions and roadmaps. Clear, accurate written and oral communication, presentations, and research writing. Experience guiding cross-functional teams and managing stakeholder expectations. Knowledge of security, privacy, and data minimization practices in research workflows. Experience level: 2+ years of UX research experience with a Bachelor's degree, or 1+ year with a Master's degree, or equivalent experience.

Top 3 skills:
Usability testing (4 years) Screening and recruiting participants (4 years) Writing and Reporting Research Insights (5 years) Preferred

Skills:

Experience in the technology sector and with product-led growth, NPS, SUS, or in-product feedback systems. Background in interaction design, user-centered design, or usability heuristics, including security-focused evaluations. Why BCforward? At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. Education/Experience Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ year of User Experience Research experience.

OR Bachelor's Degree in the above fields AND 2+ years of User Experience Research experience. OR equivalent experience. [Preferred] Doctorate in the above fields AND 2+ years of user experience research experience. OR Master's Degree AND 3+ years. OR Bachelor's Degree AND 5+ years. 1+ year relevant domain experience within the technology sector. 1+ year experience in research methods impacting both product direction and detailed experience design.

Additional Details

Schedule:

Mon-Fri, 40 hours per week, no overtime. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all…