Lead Systems Administrator; NTD

Nintendo Technology Development

The worldwide pioneer in the creation of interactive entertainment, Nintendo Co., Ltd., of Kyoto, Japan, manufactures and markets hardware and software for its Nintendo Switch TM system and the Nintendo 3DS TM family of portable systems. Since 1983, when it launched the Nintendo Entertainment System TM , Nintendo has sold more than 4.7 billion video games and more than 740 million hardware units globally, including Nintendo Switch and the Nintendo 3DS family of systems, as well as the Game Boy TM , Game Boy Advance, Nintendo DS TM family of systems, Super NES TM , Nintendo 64 TM , Nintendo Game Cube TM , Wii TM and Wii U TM systems.

It has also created industry icons that have become well-known, household names, such as Mario, Donkey Kong, Metroid, Zelda and Pokémon. A wholly owned subsidiary, Nintendo Technology Development, based in Redmond, Washington, creates future hardware/software technology and researches North American-based technologies.

Nintendo is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our products, the diverse consumers we represent, and the communities we call home. We do all of this with kindness, empathy and respect for each other.

The Lead Systems Administrator for the Nintendo Technology Development Inc. (NTD) organization is the operational leader for NTD's corporate IT infrastructure and services, responsible for ensuring the stability, security, and continual advancement of the organization's technology environment. Combining deep technical expertise with people leadership, this role directs day-to-day IT Operations, develops and executes service strategies, establishes operational standards and best practices, and develops a high-performing systems administration team.

The role is responsible for service delivery, technology lifecycle planning, vendor relationships, and budget management for assigned IT services and platforms. Working in partnership with engineering and security organizations across NTD, Nintendo Co., Ltd. (NCL) and Nintendo of America Inc. (NOA), the Lead Systems Administrator ensures the delivery of dependable, secure, compliant, and auditable technology services that support the organization's business objectives.

• Team Leadership and People Management
  • Directly manages System Administrators and related technical staff, including work assignment, prioritization, and workload management and day-to-day operational direction.
  • Coaches and develops NTD IT Operations staff through performance feedback, mentoring, training, and knowledge-sharing initiatives.
  • Sets clear expectations, promotes administrative best practices, and provides guidance for technical problem solving and decision making.
  • Provides management escalation support and operational leadership when senior management is unavailable.
  • Promotes a culture of collaboration, accountability, customer service, continuous learning, and ownership across the team.
• Systems Administration and Technical Leadership
  • Provides technical leadership for the implementation, administration, maintenance, and support of enterprise systems, platforms, hardware, software, and end-user computing services.
  • Serves as the primary technical escalation point for complex infrastructure, systems, and operational issues.
  • Performs advanced troubleshooting and root-cause analysis across operating systems, virtualization, storage, networking, authentication, enterprise applications, and cloud services.
  • Provides hands-on administration and support for Microsoft Windows, Linux, and macOS environments.
  • Develops and maintains system configurations, deployment standards, templates, and images for physical and virtual environments.
  • Reviews and approves technical designs, operational procedures and system changes to ensure reliability, maintainability, and alignment with established standards.
• Infrastructure Operations, Reliability, and Continuous Improvement
  • Owns the operational processes for assigned systems and services, including defining, documenting, standardizing, and continuously improving workflows, service standards, runbooks, and recovery procedures.
  • Ensures the availability, performance, security, and recoverability of enterprise systems and services.
  • Monitors operational health, capacity, and service trends to identify risks and recommend corrective or preventive actions.
  • Leads response to high-impact incidents, including triage, escalation,…