Customer and Field Engagement

Job Description

Job #: 3036858

This work is focused on driving product adoption, training, and usage at scale through customer activation, account team enablement, and structured learning programs.

• Act as main point of contact for customer account teams, particularly in the US market, supporting large districts and strategic accounts.
• Provide direct guidance to field teams on Minecraft Education adoption, training pathways, and customer activation strategies.
• Serve as the escalation and coordination point for customer growth questions, processes, tooling, and engagement models.

• Plan and deliver strategic customer trainings (live and on demand) to drive educator and student usage at scale.
• Execute training initiatives tied to growth priorities (e.g. AI, CS, Esports), transitioning from live delivery to scalable on-demand formats.
• Track participation, registrations, and educator reach as key success metrics.

• Execute the education growth strategy defined by manager, with clear geographic ownership.
• Deliver programs aligned to FY25–FY26 growth objectives, including breadth training offerings, educator pipelines, and regional adaptation of global resources.

• Collaborate cross-functionally with:
  • Marketing (demand generation, enablement assets)
  • Partnerships (training platforms, delivery partners)
  • Internal learning/content owners (e.g. curriculum kits, Hour of AI)
• Coordinate with vendors and partners to ensure delivery quality and scalability of training programs.

• Own project execution, timelines, follow-ups, and reporting for customer engagement initiatives.
• Prepare decks, agendas, and materials for advisory boards and customer briefings.
• Maintain handover documentation and field guides to support continuity across the team.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.