Manager, eShop - Publisher Developer Relations

Description of Duties

• Plans and aligns with leadership on strategic direction of digital operations business.
• Defines and ensures operational best practices to ensure quality customer experience for all digital initiatives.
• Leads the strategy for day‑to‑day games release operations for Nintendo eShop including tracking, planning, and execution.
• Manages and drives deliverables for content management tools with Nintendo Company Limited (NCL) counterparts and system development teams.
• Communicates across internal and external project team members, stakeholders and NCL.
• Provides overall direction and manages the team to maximize productivity, optimize workflows, and ensure timely releases.
• Establish and manage goals, objectives and metrics for the function and team.
• Develop team members to execute on their line of business independently.
• Develops and drives QA protocols and product release process for all content released in eShop.
• Manages backend and setup processes for product and feature launches.
• Ensures issues are identified, tracked, reported and resolved in a timely manner including root cause analysis.
• Ensures the quality of deliverables conforms to Nintendo of America (NOA) standards (legal, tax, finance, etc.).

• 6 years of digital operations experience.
• 1‑2 years of management experience.
• Ability to work with, present to and influence senior leadership.
• Excellent English/Japanese bilingual skills (verbal and written) for bilingual positions.
• Experience with cross‑functional teams and strategic planning processes.
• Strong Microsoft Office proficiency, including Excel and PowerPoint.
• Experience with standard analytics tools and packages, such as Google Analytics or Tableau.
• Video Games industry experience a plus.
• Bilingual abilities in Japanese is a plus.
• Familiarity with Japanese business practices preferred.
• Undergraduate degree in a related field, or equivalent experience.
• PMP certification desired.

We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home.

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role.

This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time.

Pay Range: $120,900—$217,650 USD