Electrical Service Department Manager

Overview

The Service Manager is focused on providing leadership to the service team through daily operational management, training, performance management and safety. This position is responsible for generating work with end users, customers and repeat clients. They will spend time pursuing and acquiring new accounts in addition to managing and coordinating the service department and assigned projects. This is an exempt, non-bargaining position that will lead our Service Department.

It is based out of our Redmond, WA headquarters. Hours for this position are 7:00 am to 4:00 pm.

As the Service Manager, you will lead and manage service department operations, including staffing, productivity, and performance to drive customer satisfaction and profitability. You’ll manage service projects from planning through closeouts, including budgets, schedules, billing, and change orders. You’ll also be responsible for monitoring financial performance (P&L, costs, WIP, billing, collections) and managing departmental budgets and reporting. Additional responsibilities for this role include:

• Planning and allocating resources, coordinating staffing and manpower
• Recruiting, coaching, developing personnel; overseeing training and performance management
• Supporting estimating, proposals, and sales efforts while building and maintaining client relationships
• Leading team meetings, training initiatives, and continuous improvement efforts
• Ensuring compliance with safety standards, quality requirements, and operation procedures

• Minimum of 10 years of experience managing commercial service electricians
• Experience with electrical estimating software (Preferably McCormick)
• Experience leading multiple people with different responsibilities
• Electrical construction and maintenance industry experience

Success in this role requires the ability to determine electrical scope and understand the customer’s needs from a job walk and electrical drawings. This person needs to be able to multi-task and manage multiple projects concurrently. Additional skills that will contribute to success in this role include:

• Customer service focus with the ability to define and document customers’ needs, address technical concerns and provide solutions
• Well-developed interpersonal and written communication skills.

The following physical requirements and working conditions apply to this role. Sequoyah will consider all requests for accommodation.

• Ability to see, hear well (either naturally or with correction) and speak clearly
• Coordinate the movement of your eyes, hands, and fingers
• Physical requirements include sitting, standing and bending, repetitive motions of hands and wrists
• Reach for, handle, use fingers and manipulate objects
• Must be capable of working extended hour days when job/business needs demand

• Employer Paid Medical, Dental, Vision (employee and eligible dependents). Low annual deductible. Eligible first month following first 30 days.
• Employer Paid Life and AD&D Insurance (employee and eligible dependents)
• Employer Paid Long Term Disability (employee)
• 401(k) plan with up to a 4% match;
  Roth or Traditional options available
• Paid Time Off to cover personal time away from work
• 7 Paid Holidays
• Flex Savings Account for Medical and Dependent Care
• Voluntary supplemental insurance (i.e. Cancer Care, Accident, etc.)
• Fitness Reimbursement Program
• Education Assistance Program

Sequoyah is an equal opportunity employer. We are a non‑smoking facility and a drug and alcohol-free workplace. All new hires are subject to a post‑offer, pre‑employment background check and drug screen, in accordance with company policy and the NECA/IBEW Electrical Industry Drug‑Free Workplace Program. As per the program, cannabis/THC is not included in pre‑employment testing. It may be included for Sequoyah to be compliant with specific client contracts;

we will inform you if you will be assigned to a client project or worksite where this is a requirement.

This job posting is a general description of the essential functions of this role. It is not intended to describe all duties someone in this position may perform. All employees of Sequoyah are expected to perform tasks as assigned by Sequoyah supervisors or management, regardless of job title or routine job duties.