Sr Workplace Manager, MAIL - Redmond WA

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We value human interaction to understand each candidate's unique experience,skills, and aspirations. We do not use artificial intelligence (AI) tools tomake hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

The Senior Workplace Experience Manager serves as a primary client contact for the delivery of Host’s services that seek to increase individual well-being, personal productivity, and organizational effectiveness.

Host uses people-led, technology-enabled services to connect employees to their environment via their mobile devices, as well as through high-touch services and world-class customer service support.

In this role, you would develop and oversee the Experience team’s operations as they provide services for a building, campus, or portfolio, with the goal of ensuring that these operations align with client goals and needs.

The selected candidate will be responsible for all mail operations (Receiving,Shipping and Mail Distribution) at a large corporate campus managing up to2,000 packages or pieces of mail daily.

Responsibilities include:

• Operational oversight and establishment of a continuous improvement culture

• Integrating the latest technologies to ensure safety, security, and predictability of all services

• Leadership of a large team (~60 people with 4 direct reports), coaching, and talent development including developing a leadership pipeline

• Customer engagement and executive communication

• Collaboration with partner teams across the IFM, Security, IT, Workplace Experience, HSE, Finance and Vendors

• Governance, Risk Management and Change Leadership

Additionally, manages a team throughout a large campus or multi-site portfolio; provide direction on employee management (e.g. recruitment of talent, performance management, employee engagement, employee development, etc.); makes recommendations on budgets and cost reductions.

Creates and manages the overall Experience Services operating budget and determines annual budgets;
Establishes savings goals and creates action plans to improve financial position(s).

Negotiates with clients, partners, and associates to resolve conflicting priorities. Sets goals and direction to meet and exceed client expectations. Sets achievable goals that are linked to the objectives of the organization.

Ensures consistency in support provided by the team through continuous review and improvement of multiple Experience Services throughout a large campus or multi-site portfolio.

Reviews various Experience Services reports. Meets with client management team and appropriate departments to discuss and resolve discrepancies throughout a large campus or multi-site portfolio.

Ensures safety standards are met by those delivering Experience Services, whether company employees or third-party service providers.

Collaborates with company and client IT teams to assess technology, training needs and implementation of program(s), training and tools for Experience Services teams and clients.

Manages negotiations for contract services;
May inform strategic plan for utilization of vendor partnerships. Ensure all vendors used have current proof of insurance and contractual documentation in place, per requirements.

Maintain relationships with vendors who provide services and goods.

Identifies content and manages creation of workplace orientation materials and…