Workplace Manager​/Freight, Fulfillment - Redmond WA

Why Choose CBRE?

• Unbeatable Perks:
  Enjoy generous Paid Time Off, Paid Holidays, and 12 weeks of Paid Parental Leave.

• Comprehensive Benefits:
  Access top-notch Medical, Vision, and Dental insurance, along with Life Insurance, FSA & HSA options, and 401K matching contributions.

• Inspiring Work Environment:
  Experience an innovative work environment that focuses on the culture of growth, collaboration and communication.

We value human interaction to understand each candidate's unique experience,skills, and aspirations. We do not use artificial intelligence (AI) tools tomake hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

The selected candidate will be responsible for leading the team providing logistics and warehousing of large items (heavy, large size, palletized) at a large corporate campus.

Responsibilities include:

• Operational oversight and establishment of a continuous improvement culture

• Managing warehouse capacity and throughput

• Integrating the latest technologies to ensure safety, security, and predictability of all services

• Leading teams in different locations across campus, coaching, and talent development including developing a leadership pipeline

• Partnering with the Commute team to manage and maintain a fleet of vans and box trucks to ensure continuity of service

• Customer engagement and executive communication

• Collaboration with partner teams across the IFM, Security, IT, Workplace Experience, HSE, Finance and Vendors

• Governance, Compliance with government regulation, Risk Management and Change Leadership

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.

• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.

• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.

• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.

• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.

• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.

• Ensure support provided by the team is efficient and consistent.

• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.

• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.

• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.

• Ability to guide the exchange of sensitive, complicated, and difficult…