Operations Program Manager

Job Description

• Oversee daily execution with warehouse agencies and service partners across North America, ensuring quality, timeliness, compliance, and service performance
• Track corrective and preventive actions, non-compliance trends, documentation accuracy, and audit readiness
• Convert improvement findings into standard operating procedures, training materials, and repeatable workflows
• Drive repair, maintenance, and warehouse improvements that increase efficiency, space utilization, cost effectiveness, and operational consistency
• Partner with suppliers, carriers, and 3PL providers to resolve material, shipping, and service escalations
• Collaborate with Physical Merchandising, Field Merchandising, Demo Tech, Retail Sales, Finance, Procurement, external agencies, and retail partners
• Support new product introduction, retail refresh activitie

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 3+ years of project or program management experience in retail operations, supply chain, logistics, or a related field
• 3+ years of experience in repair and maintenance, supply fulfillment, warehouse operations, vendor management, or 3PL management
• Experience supporting big-box retail, retail field operations, or multi-site retail execution
• Strong vendor management skills, including RFPs, SLAs, contracts, scorecards, escalations, and service reviews
• Strong organization, written and verbal communication, and ability to manage multiple priorities in a fast-paced environment
• Proficiency in Google Suite and Microsoft Suite; ability to work cross-functionally with internal teams, external agencies, and retail partners
• Ability to travel within the U.S. and Canada as business needs require
• Working hours:
  
  8am-5pm PST or 9am-6pm CST
• Background in consumer electronics, tech retail, or similar industries
• Six Sigma, PMP, or other process improvement/project management certification