Senior Event Operations Manager

** Overview*
* At Microsoft Advertising we create innovative technology for a conversational, personalized, and agentic era.

Our commitment to more private and personalized advertising experiences means building globally scaled platforms that ensure performance, trust, and business growth. We do this by harnessing the full power of AI and our unique audience intelligence to make delivering personalized advertising for any outcome simple, including unparalleled access to Microsoft's high intent, highly engaged audiences across Copilot, Bing, Xbox, Gaming, MSN, Outlook, Edge, Linked In, Windows, and high-quality supply from publishers.

We are committed to helping businesses navigate the next era of advertising where generative AI is unlocking better outcomes between people, brands, publishers, and ad platforms

The Senior Event Operations Manager owns the end-to-end operational integrity of MSA Marketing's event program and is accountable for turning events into a measurable, repeatable driver of leads, pipeline and ROI. Spanning first-, second-, and third-party events, from global tentpoles to regional and scale programs, this role defines the event capabilities requirements, operational processes, and measurement model that connect event activity to business outcomes.  

This role works in close partnership with Global & Regional Marketing, Analytics, Finance, Sales, Product & Engineering to transform & mature our Event capabilities. Today Marketing's  events runs on disconnected platforms, limited capabilities and high manual effort that prevents Marketing from reliably understanding the impact events have on pipeline and revenue . This role exists to close critical gaps, transform our capabilities and established unified ways of working across Marketing, Sales & Operations .

Success in this role requires the ability to:

+ Define and own a unified event operating model, aligning stakeholders on a common set of definitions, processes, and platform requirements across the full event lifecycle (planning, execution and data capture, post-event activation, measurement), and maintaining a prioritized roadmap of capabilities.

+ Collaborate with partners across marketing, sales, product and operations to design and build an integrated event system that spans platforms, data, processes and measurement across the entire event lifecycle to deliver improved ROI.

+ Operationalize an event measurement framework built on event engagement and observable post-event behavior, including contacts captured, customer meetings, event-influenced pipeline, lead capture, acquisition conversion, and pipeline acceleration, enabling comparable ROI assessment across event types.

+ Lead cross-functional change and adoption, partnering with Experiential Marketing, Client & Partner Marketing, and Sales Operations to drive adoption, business value and customers satisfaction from event capabilities delivered.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  

Starting January 26, 2026 Microsoft Employees who live within a 50-mile commute of a designated Microsoft office in the U.S. or a 25 mile commute of a non-us country specific location are expected to work from the office at least 3 days per week . This expectation is subject to local law and may vary by jurisdiction.

** Responsibilities*
* + Owns the end-to-end operational integrity of the event program across first-, second-, and third-party events, from tentpole to scale and regional, defining the technical and process requirements and roadmap for the full event lifecycle capabilities.

+ Establish a unified event lifecycle operating model, aligning Marketing and Sales on common definitions, processes, and platform requirements spanning planning, execution and data capture, post-event activation and measurement.

+ Tentpole events:
Accountable for on-the-ground operations as they relate to leads and pipeline, ensuring compliant contact and lead capture, customer meetings, and clean hand-off into sales pipeline activation are executed on site.

+ Drives large-scale (e.g., features spanning multiple semesters) planning and provides solutions by seeking to identify key milestones, providing expertise into developing plans, and leading team discussions. Estimates and articulates business impacts and anticipates business outcomes associated with planning. Oversees planning documents and drives discussions to ensure action and execution, managing ambiguity and complex scenarios. Works across teams to provide status updates and drive progress and alignment across peer groups, and resolve conflicting priorities to overcome barriers.

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