Senior Director - Global Business Operations

** Overview*
* MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

Microsoft's Global Strategy & Operations (GSO) team turns strategy into execution for the Core commercial organization. The pace and complexity of the business demand disciplined operating rhythms that keep senior leaders aligned on the most important priorities, surface insights and blockers early, and drive measurable progress against commitments month over month.

This role leads the Global Business Operations team within Global Strategy & Operations, part of MCAPS-Core and the Customer & Commercial Success organization. GSO manages the execution of several critical commercial operating rhythms, including the Commercial Business Overview (CBO), IAR, Monthly and Quarterly Business Reviews (M /Q ), Cohorts, Commercial Syncs, and other MCAPS Core cadences. The leader and team serve as a connective interface across regional SE&O leadership, the Commercial Solution Areas (CSA), Finance, Core Landing, and Field Sales Leadership.

This is a high-impact people-leadership role responsible for building, leading, and developing the team that owns the end-to-end execution of some of Microsoft's most visible commercial operating rhythms. Where the individual contributors on the team run the day-to-day mechanics of each rhythm, this leader sets the vision and operating standards for the team and owns the closed-loop operating model end to end-from intaking field asks, to prioritizing blockers and challenges up through Cohorts and the SLT, to the major company announcements and milestones that drive customer Frontier Transformation.

This leader is ultimately accountable for the quality, timeliness, and business impact of everything the team delivers, orchestrating cross-MCAPS alignment and executing with excellence each executive rhythm through a rigorous, end-to-end execution process, from building the execution plan through to final delivery.

This leader must be agile, thrive in a fast-paced environment, and comfortably represent the team while interfacing directly with senior CVP stakeholders and their teams. They set direction and priorities, remove blockers, coach the individual contributors on the team, and build a resilient, high-performing operation that scales with the business. The role requires an exceptionally high level of attention to detail, strategic thinking, a drive for operational excellence across every process, and the ability to bring structure to ambiguity while developing those same capabilities in others.

This role leads a team of strategic operations individual contributors and is accountable for their growth, engagement, and delivery, while driving follow-through and decision-making across teams and organizational boundaries outside their own group.

** Responsibilities*
* People Leadership & Team Development

-    Build, lead, and develop a high-performing team of strategic operations professionals, setting clear direction, priorities, and standards for the work.

-    Hire, onboard, and grow talent; coach individual contributors on executive operations, stakeholder management, and business acumen.

-    Model, coach, and care in line with Microsoft's manager expectations-creating clarity, generating energy, and delivering success through the team.

-    Set the quality bar for the team's deliverables and hold the team accountable for the timeliness, accuracy, and business impact of every rhythm.

-    Foster an inclusive, resilient, and engaged team culture that thrives in a fast-paced, high-visibility environment.

Rhythm of Business

-    Own and evolve the Core organization's executive operating model, keeping leadership focus aligned to the highest-impact business priorities.

-    Be first and best with AI usage to automate business processes across each rhythm, driving operational efficiency and productivity.

-    Direct the governance that translates strategic objectives into measurable execution and clear accountability across the organization.

-    Partner with senior leaders to surface emerging opportunities, business risks, and cross-organizational dependencies early through the operating cadence.

-    Connect the dots across the executive rhythms to ensure critical decisions and asks are getting surfaced from Field through to SLT.

-    Disseminate actions and communications from the executive rhythms out to the Field in partnership with the CCS…