Senior Program Manager, Global Engagement - Infrastructure & Impact

Position: Senior Program Manager, Global Employee Engagement - Infrastructure & Impact
** Overview*
* Microsoft's Washington State & Global Employee Engagement (WSGEE) team sits at the intersection of public policy, philanthropy, and employee engagement. The team is responsible for strengthening the company's long-term trust, credibility, and impact across Washington State, while also driving employee giving and volunteerism across the world. Its flagship program, Microsoft Give, generated more than $250M in giving in fiscal year 2026, including the company match, and more than 1.2M volunteer hours, supporting more than 36,000 nonprofits worldwide.

Employee engagement at Microsoft's scale runs on a platform: it is where employees give and volunteer, where campaigns come to life, and where the data lives that tells the story of our impact. The Global Employee Engagement team is seeking a Senior Program Manager, Infrastructure & Impact to be the programmatic owner of that backbone. You will translate program goals into how the platform works for employees and nonprofits: configuring campaigns and giving opportunities, defining segmentation and targeting, setting up matching and volunteer programs, standing up the campaign pages and reporting behind fundraising events and signature moments, and resolving the program questions that arise along the way, working in close partnership with the operations and systems team that manages day-to-day operations.

You will also lead the evolution of how Microsoft measures impact, from dollars and hours to community outcomes, and use data and AI to reach the right employees with the right opportunities at the right time.

This is an opportunity to bring a programmatic and analytical mindset to one of the most recognized employee engagement programs in the world. You will shape how a global program is built and delivered on its platform, work with senior leaders and partners across CELA, HR, and Finance, and define what the next generation of engagement infrastructure looks like as AI changes how programs are personalized, measured, and run.

The Senior Program Manager will report to the Senior Director, Global Employee Engagement, on the Washington State & Global Employee Engagement team. The position will be based at the Microsoft Campus in Redmond, Washington.

** Responsibilities*
* Platform & Program Enablement

+ Serve as the programmatic owner of Microsoft's employee giving and volunteering platform: define what programs need from it, shape priorities and the roadmap in partnership with the Senior Director, and translate program goals into platform configuration, campaign setup, and employee experience, in close partnership with the operations and systems team.

+ Continuously optimize the platform, integrate it across the business, and evaluate new technology, including AI, to improve the experience for employees and nonprofit partners.

Data, Reporting & Impact Measurement

+ Define success metrics for participation, outcomes, employee sentiment, and community impact, and build the measurement approach that moves from activity counts toward community outcomes, including third-party validation where it strengthens the story.

+ Drive program data, dashboards, and reporting, and make them accessible so business units across the company can act on their own.

Deliver the reporting behind campaign and executive updates, and partner across the team to turn data and employee insights into recommendations that improve engagement and future campaign design.

Program Design & Governance

+ Design the program requirements, frameworks, and decision trees for recurring work, such as eligibility, approvals, escalations, and employee giving campaign protocols, and make them repeatable.

+ Document protocols and maintain the compliance calendar in partnership with program and policy owners.

+ Lead unique programmatic work streams, such as the employee giving process for disaster relief.

Campaign Management & Personalization

+ Serve as the program liaison for every campaign, from Give Month and always-on giving to custom campaign moments for business groups, regions, and Washington State, standardizing the campaign methodology so each one succeeds end to end.

+ Use AI and analytics to segment and target employees so the right opportunities reach the right people at the right time, and personalization scales without scaling the team.

+ Support signature fundraising events and employee-created events with the platform setup, campaign pages, and reporting they need to succeed.

** Qualifications*
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