Quality Assurance Specialist

Quality Assurance Specialist

Probi® is a global leader in biotic solutions, dedicated to researching, manufacturing, and delivering high-quality biotics for dietary supplements and functional food and beverage applications. Rooted in science, and working closely with customers and research partners, Probi aims to empower people worldwide to take control of their gut microbiome, helping them live healthier, longer lives.

Founded in 1991 in Sweden, Probi has grown to serve more than 40 markets and holds numerous global patents. As part of Symrise AG, the company benefits from expanded capabilities, resources, and worldwide reach, further strengthening its position as an innovation leader in the biotics category.

We are currently seeking candidates for our Quality Assurance Specialist position to work in our manufacturing plant in Redmond, Washington. This full-time position reports to the Customer Service Lead.

Schedule is Monday through Friday, 7:00 AM to 3:30 PM.

The Quality Assurance Specialist supports the Quality Assurance team and reports to the Quality Supervisor. Under the guidance of the Quality leadership, the Quality Assurance Specialist is responsible for the issuance and review of dietary supplement specification sheets, procedures, production batch records, production deviations, CAPAs, product complaints and quality release documents as directed by management. They utilize quality skills to help identify and lead continuous improvement initiatives, ensure quality systems are being managed and executed timely, and are responsible for routine day-to-day functions.

They are responsible for the CAPA and deviation management program, conducting change control activities, audit findings, document management, and investigations. This role forms partnerships with production and plant leadership to drive the success of the organization.

• Support facility certifications (e.g., GRMA, NSF, Kosher, Halal) by maintaining compliant SOPs and records and promoting an "audit-ready" culture.
• Maintain controlled documents by creating, revising, and issuing SOPs, forms, records, and policies; draft new documents as needed.
• Manage and complete assigned tasks in the eQMS (e.g., customer cases/requests, audits, CAPA) to ensure timely closure and appropriate root-cause analysis, corrective actions, and effectiveness checks.
• Create/revise and issue Product and Raw Material Specifications
• Support deviation management program by ensuring deviations are documented, risk-assessed, and addressed with appropriate actions.
• Execute change control activities as assigned.
• Manage calibration and verification programs ensuring testing equipment is properly maintained. (e.g., ATP testers, temperature monitoring devices).
• Responsible for creating, reviewing, and approving Master Manufacturing Records (MMRs) and batch records.
• Responsible for reviewing batch records and generating COAs.
• Coordinate and manage label review, approval, control, and reconciliation programs.
• Execute assigned customer cases and properly record actions and close records in eQMS system.
• Execute assigned findings from audits and inspections. Document results, follow-up actions, and closure.
• Maintain accurate, complete, and readily retrievable quality records in accordance with regulatory and company requirements.
• Assist with customer complaints and support investigations using systematic methods to determine root cause and define corrective and preventive actions.
• Act as designated back up for QA Technician/
• Collaborate and influence stakeholders across Quality, Supply Chain, Product Development & Application, Suppliers, and Customers to resolve findings with fit-for-purpose, sustainable compliance solutions.
• All other duties as assigned.

• Must be able to read, write, and converse in the English language.
• Must be able to pass background check.
• Maintain good attendance.
• Perform other projects / duties as assigned.
• Good knowledge of best practices in the Natural Health Products Industry.
• Must be able to recognize audible and visual hazards.
• Must follow GMP, PPE, and company safety policies in the performance of job duties